ServiceNow Project Manager

About the role

For our client, we are seeking a ServiceNow Project Manager to join the team of a leader in the Business Services space. This role will oversee complex technology delivery initiatives with a strong emphasis on ServiceNow implementations and ongoing operations. The person in this position will coordinate multi-vendor execution, manage staffing and transitions, and ensure service performance remains aligned with customer expectations. This is a highly cross-functional role that requires balancing urgent restoration needs with planned delivery, while maintaining clear communication with leadership and stakeholders.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Serve as the primary management interface for task-order execution and coordinate multi-vendor delivery.
• Plan and direct work across platform operations, ensuring urgent restoration and committed delivery happen simultaneously.
• Manage staffing and continuity for full service delivery.
• Oversee demand and capacity management in ServiceNow SPM, balancing urgent and planned work.
• Govern service performance metrics, including SLAs and KPIs, with a focus on service quality.
• Maintain integrated schedules and ensure timely reporting on project status and deliverables.
• Lead transition activities, including planning, risk mitigation, and knowledge transfer.

Qualifications

• 4+ years of project/program management experience in complex technology delivery.
• 3+ years leading ServiceNow implementations or operations in a multi-team environment.
• Experience with Agile delivery and service-level performance management.
• Proven track record in managing staffing, transitions, risks, and customer communications.
• Project-management certification (PMP or equivalent) required; Agile/Scrum preferred.
• Strong executive communication and decision-making skills.
• U.S. citizenship with the ability to pass a High Risk IT background investigation.

Pay

$140,000 – $160,000 annually

Benefits

• Comprehensive medical, dental, and vision insurance beginning the first month.
• 401(k) with immediate vesting of employer contributions.
• Generous Paid Time Off (PTO) policy and additional wellness leave.
• Pet Insurance to support your furry family members.
• Tuition reimbursement and company-sponsored certifications for career growth.
• Team-building activities, community volunteering, and wellness events.