ServiceNow Project Manager

About the role

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. We prioritize our employees as our greatest asset and offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

Responsibilities

• Manage all ServiceNow projects from inception to close-out, including analyzing information to be processed and defining problems.
• Develop and oversee project plans, from Project Initiation Phase to Project Closeout.
• Collaborate with the Program Manager on project prioritization and resourcing.
• Coordinate project kick-off meetings and internal meetings with Business Analysts and Development Teams.
• Utilize ServiceNow Strategic Portfolio Management (SPM), Portfolio Project Management (PPM), Demand Management, Agile 2.0, and Test Management 2.0.
• Support AI projects using high-level knowledge of Generative AI and ServiceNow Now Assist.
• Remove blockers and ensure team support to advance project tasks.
• Review tasks and risks with the team, provide coaching and guidance, and lead Project Task Risk Meetings.
• Mitigate risks and address concerns; support Program Manager in business plans, service improvements, and corporate initiatives.
• Ensure constant collaboration on staffing, team member status, project status, customer support, service, and process improvements.
• Serve as a back-up to the ServiceNow Program Manager.

Qualifications

• 5+ years of ServiceNow Project Management experience.
• Bachelor’s Degree.
• Certified Scrum Master Certification.
• ServiceNow Admin, SPM, PPM, Agile 2.0 Training or Certifications.
• Project Management Professional (PMP) Certification.

Required Skills

• Experience in Agile Development Project Management.
• Experience with large ServiceNow projects or program teams of 20+ members.
• Expertise in Agile Development Teams and all agile development phases.
• Understanding of the Business Process Analyst role and ability to lead and support Business Process Analysts.
• Expertise in ServiceNow Strategic Portfolio Manager (SPM), Project Portfolio Management (PPM), Demand Management, Agile 2.0, and Test 2.0.
• Experience leading agile project teams through agile development phases and target timelines.
• Strong organizational skills to ensure task completion and project progress on a daily or weekly basis.
• Ability to manage 5–10 projects simultaneously, with varying sizes based on effort.
• Strong time management and communication skills.
• Team leadership with a supportive approach to project teams.
• Ability to adapt and prioritize work independently in a dynamic environment.
• Strong interpersonal and presentation skills.
• Strong writing skills and experience developing plans such as Communications Plans, User Guides, Project/Program Manager Plans, and Training Plans.
• Experience with ServiceNow ITSM, HRSD, SPM, SecOps, ITAM (SAM/HAM Pro), Employee Center Portal, Now Assist, and Knowledge Management.
• Ability to serve as a back-up Scrum Master and back-up to Program Manager when needed.

Required Clearance

Candidate must be able to obtain a Public Trust clearance for this role.

Physical and Mental Qualifications

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills with a strong command of the English language.
• Demonstrate the ability to work independently while collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).