ServiceNow Portal UI/UX Designer

Job Summary

STAFFXPERT LLC is seeking a ServiceNow Portal UI/UX Designer on behalf of our client in Philadelphia, PA or Reston, VA. This role is responsible for designing modern, intuitive, and accessible portal experiences within the ServiceNow platform.

Key Responsibilities

• Lead the full UI/UX design lifecycle, including discovery, information architecture, user flows, wireframes, prototypes, and high-fidelity designs.
• Facilitate stakeholder workshops and design sessions to gather requirements, align objectives, and establish design direction.
• Create site maps, user journeys, wireframes, and interactive prototypes that support exceptional user experiences.
• Develop responsive, accessible, and visually engaging interfaces across desktop and mobile platforms.
• Define and maintain design patterns, component libraries, and standards to ensure consistency throughout the portal experience.
• Collaborate with front-end developers and platform teams to deliver solutions that align with ServiceNow capabilities and constraints.
• Ensure compliance with WCAG 2.2 and Section 508 accessibility standards.
• Support usability reviews, user research activities, and heuristic evaluations to drive continuous improvement.
• Communicate design concepts and rationale effectively to both technical and non-technical stakeholders.
• Participate throughout implementation and testing phases to ensure design integrity and user experience quality.

Required Qualifications

• Proven experience across the UI/UX design process, including information architecture, user flows, wireframing, prototyping, and visual design.
• Experience leading discovery sessions, stakeholder workshops, and requirements-gathering activities.
• Strong proficiency with Figma and other modern design tools, including experience with components, design systems, styles, and prototyping.
• Deep understanding of responsive design principles and user-centered design methodologies.
• Knowledge of WCAG 2.2 and Section 508 accessibility requirements, including inclusive design best practices.
• Strong communication, presentation, collaboration, and problem-solving skills.
• Experience working closely with cross-functional teams in Agile or similar development environments.

Preferred Qualifications

• Experience designing for ServiceNow Service Portal, Employee Center, or Employee Center Pro.
• Familiarity with ServiceNow platform capabilities, including Branding Editor, Page Designer, and Widget Editor.
• Knowledge of the ServiceNow Horizon Design System and official ServiceNow Figma libraries.
• Experience designing AI-powered, conversational, prompt-driven, or generative user experiences.
• Background in building and maintaining enterprise design systems, component libraries, or pattern repositories.
• Experience conducting usability testing, user research, and translating findings into actionable design improvements.
• Prior consulting or client-facing experience supporting enterprise-level initiatives.