ServiceNow Platform Ops Engineer

Remote – offsite position.

Responsibilities

• Administer and maintain ServiceNow production and non-production environments, ensuring optimal platform health, performance, and stability.
• Manage platform configurations, system properties, plugins, integrations, and platform features.
• Conduct platform health assessments and coordinate remediation activities to maintain operational excellence.
• Ensure platform adherence to security, compliance, and governance standards.
• Support platform maintenance activities, including patches, hotfixes, and security updates.
• Coordinate instance cloning activities across development, QA, test, and production environments, maintaining environment consistency.
• Manage upgrade preparation, environment validation, and post-upgrade stabilization to ensure seamless platform updates.
• Support developer access requests, admin permissions, and environment provisioning.
• Serve as a primary point of contact for ServiceNow operational support, leading weekly reviews with support teams and stakeholders.
• Review incidents, cases, problem records, change requests, and platform advisories, escalating critical issues as needed.
• Track platform defects, PRBs, support cases, and remediation plans to closure.
• Participate in governance, change review, and architecture discussions affecting the platform.

Requirements

• Experience in ServiceNow System Administration and Platform Operations.
• Knowledge of ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer.
• Experience with Platform Upgrade and Release Management.
• Proficiency in Incident, Problem, Change, and Knowledge Management.
• Knowledge of Instance Cloning and Environment Management.
• Experience with ServiceNow Integrations and Plugin Administration.
• Strong operational support and vendor management skills.
• Ability to monitor platform performance and enforce platform governance.
• Strong troubleshooting, communication, and stakeholder management skills.
• On‑Site work requirement.

Benefits

• Medical, dental, and vision coverage.
• Spending accounts.
• Life insurance.
• Voluntary benefit plans.
• Participation in a 401(k) retirement plan.

System One and its subsidiaries, including Joulé and Mountain Ltd., deliver outsourced services and workforce solutions across North America, helping clients work more efficiently and economically while maintaining quality.