ServiceNow Platform Ops Engineer

About the role

Location: Vienna, VA (Remote). Initial 6‑month contract with possible extensions.

Work requirements: U.S. Citizen, Green Card holder, or authorized to work in the United States.

Pay

Compensation: $65 / hour – $71 / hour

Responsibilities

• Administer and maintain ServiceNow production and non‑production environments.
• Monitor overall platform health, performance, stability, and operational readiness.
• Manage platform configurations, system properties, plugins, integrations, and platform features.
• Conduct platform health assessments and coordinate remediation activities.
• Ensure platform adherence to security, compliance, and governance standards.
• Support platform maintenance activities, patches, hotfixes, and security updates.
• Coordinate instance cloning activities across development, QA, test, and production environments.
• Maintain environment consistency and ensure proper alignment between production and non‑production instances.
• Manage upgrade preparation activities, environment validation, and post‑upgrade stabilization.
• Support developer access requests, admin permissions, and environment provisioning.
• Serve as a primary point of contact for ServiceNow platform operational support.
• Lead weekly operational reviews with ServiceNow support teams and internal stakeholders.
• Review incidents, cases, problem records, change requests, and platform advisories.
• Escalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.
• Track platform defects, PRBs, support cases, and remediation plans to closure.
• Participate in governance, change review, and architecture discussions impacting the platform.

Skills

• ServiceNow System Administration and Platform Operations
• ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer
• Platform Upgrade and Release Management
• Incident, Problem, Change, and Knowledge Management
• Instance Cloning and Environment Management
• ServiceNow Integrations and Plugin Administration
• Operational Support and Vendor Management
• Performance Monitoring and Platform Governance
• Strong troubleshooting, communication, and stakeholder management skills

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more at inspyrsolutions.com.