ServiceNow Platform Engineer

About the role

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users.

AT&T is seeking an IT professional to join a DevOps team managing multiple Government Community Cloud ServiceNow implementations. This career step requires expert level experience and is a hands-on function that ultimately results in the delivery of companywide services using ServiceNow.

Responsibilities

Specific duties include:

• Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions.
• Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.
• Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.
• Triage and support issues from users on the ServiceNow platform and related applications and modules.
• Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.

Additional roles and responsibilities include elaborating the design and interfaces for specific components, aligning development teams to a shared technical direction, and creating and enabling the Continuous Delivery Pipeline.

Requirements

The following experience and skills are required:

• 3-5 years of hands-on ServiceNow administration and implementation experience focused on platform and MID server administration and management.
• ServiceNow Certified System Admin certification required.
• Deep working knowledge of most or all of the following: CMDB, CSDM, ATF, IntegrationHub ETL, RTE, Flow Designer, ITOM (especially Discovery & ServiceMapping), ITSM, and ITIL.
• Admin experience on current Linux (RedHat/CentOS or Ubuntu) or Windows server platforms and will write and maintain shell scripts appropriate to the platform (e.g. Bash, PowerShell, .bat).
• Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
• Hands-on experience with relational databases and demonstrated proficiency in writing SQL and managing relational databases (SQL, MySQL and Oracle).
• Hands-on experience with and demonstrated proficiency in UNIX shell scripting, Java Script, HTML, XML, AJAX, and python.
• Familiarity with concepts related to CMDB, asset discovery, and integration with other external modules.
• Implemented integrations with 3rd party tools using web services, microservices, SOAP, email, MID, or related technologies.

U.S. citizenship is required, and the hired applicant must be able to obtain US government secret clearance.

Qualifications

Preferred qualifications include:

• ServiceNow certified application developer.
• Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.

Benefits

AT&T offers a range of benefits, including:

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Pay

Our Senior System Engineering jobs earn between $143,800.00 - $215,800.00 USD Annual.

Schedule

This is a full-time office role, with a 40-hour workweek.