ServiceNow Platform Engineer

About the Role

We are seeking a highly skilled and motivated full-time, office-based ServiceNow Developer to join our Information Technology team. In this role, you will develop, configure, and maintain solutions within the ServiceNow platform to meet business needs, analyze requirements, design solutions, and provide support to ensure effective platform utilization.

Responsibilities

• Design, develop, and implement solutions within the ServiceNow platform.
• Customize ServiceNow applications to meet business requirements.
• Develop and maintain integrations with other systems and applications.
• Write clean, efficient, and maintainable code following best practices.
• Work closely with business users to understand their needs and pain points.
• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business requirements into technical specifications and solution designs.
• Identify opportunities to improve processes and streamline workflows using ServiceNow.
• Conduct impact analysis and risk assessment for proposed changes.
• Provide ongoing support and maintenance for the ServiceNow platform.
• Troubleshoot issues, investigate root causes, and implement solutions.
• Monitor platform performance and ensure high availability and reliability.
• Collaborate with cross-functional teams to resolve technical issues and implement enhancements.

Requirements

• Bachelor's degree or higher in Computer Science.
• Proven experience as a ServiceNow Developer or Systems Analyst.
• Strong proficiency in ServiceNow platform development, including Scripting, Workflows, UI Policies, and Integrations.
• Experience with ServiceNow modules such as Incident Management, Change Management, and CMDB.
• Solid understanding of ITIL processes and best practices.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
• Ability to work independently and collaboratively in a fast-paced environment.

Qualifications

• Preferred experience in one or more of the following: JavaScript, REST APIs, C#, ServiceNow, git, Azure DevOps.
• ServiceNow certification(s) preferred.

About the Company

Medpace is a full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through a scientific and disciplined approach. Headquartered in Cincinnati, Ohio, we employ more than 6,000 people across 40+ countries.

Benefits

• Flexible work environment.
• Competitive PTO packages, starting at 20+ days.
• Competitive compensation and benefits package.
• Company-sponsored employee appreciation events.
• Employee health and wellness initiatives.
• Community involvement with local nonprofit organizations.
• Discounts on local sports games, fitness gyms, and attractions.
• Modern, eco-friendly campus with an on-site fitness center.
• Structured career paths with opportunities for professional growth.
• Discounted tuition for UC online programs.