ServiceNow Platform Engineer

About the Role

This is an onsite position available at any Huntington Corporate office location, including:

• Atlanta, GA
• Charlotte, NC
• Dallas, TX
• Houston, TX
• Detroit, MI
• Birmingham, AL
• Other Corporate Locations

The ServiceNow Platform Engineer provides technical and consultative support on the most complex technical matters, analyzes and designs systems based on user specifications, and maintains in-depth knowledge of technical industry trends. This role may assist with training needs or training less experienced staff and may serve as a project leader for specific projects.

Responsibilities

• Manage and resolve issues against ServiceNow applications.
• Advise internal teams and lines of business regarding process and technology inefficiencies within the platform.
• Perform routine maintenance, including performance monitoring and error identification/remediation.
• Maintain and improve the overall stability of the platform, ensuring best practices are identified and incorporated.
• Experience with ServiceNow best practices and understand the best solutions to remediate technical debt in the Now platform.
• Manage Instance Security, User/Group access, roles, associated relationships, and Access Control Lists (ACLs).
• Provide training and knowledge across the platform to internal teams and external business partners.
• Develop reporting strategy and maintenance plan for platform-wide reporting.
• Strong knowledge and experience with object-oriented programming (OOP).

Requirements

• Bachelor's Degree or 4+ additional years of equivalent experience.
• 5+ years of experience in application development, ITSM, and ServiceNow.

Preferred Qualifications

• Configuration and modification of the ServiceNow platform in the following areas: IT Service Management (ITSM), Customer Service Management (CSM), Intelligent Apps, HR Service Delivery, Security Operations, Governance, Risk & Compliance (GRC) or Integrated Risk Management (IRM), Software Asset Management (SAM), IT Business Management (ITBM), and IT Operations Management (ITOM).
• Familiarity with User Experience Tools, Service Intelligence, and Service Experiences.
• Knowledge and experience working with Web Services, REST, JSONv2.

Workplace Type

This is an office-based role. Huntington combines in-office and work-from-home opportunities, enabling teams to deepen connections, maintain a strong community, and do their best work. Remote roles may also have opportunities to come together in offices for key moments.

Exempt Status: Yes (not eligible for overtime pay).