ServiceNow Platform Engineer

About the role

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users.

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Due to the nature of work performed, U.S. citizenship is required.

Responsibilities

AT&T is seeking an IT professional to join a DevOps team managing multiple Government Community Cloud ServiceNow implementations. Deliver a stable and performant platform supporting dozens of scoped applications.

• Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions.
• Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.
• Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.
• Triage and support issues from users on the ServiceNow platform and related applications and modules.
• Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.

Additional responsibilities include elaborating the design and interfaces for specific components, aligning development teams to a shared technical direction, and creating and enabling the Continuous Delivery Pipeline.

Requirements

• 3-5 years of hands-on ServiceNow administration and implementation experience focused on platform and MID server administration and management.
• ServiceNow Certified System Admin certification required
• Deep working knowledge of most or all of the following: CMDB, CSDM, ATF, IntegrationHub ETL, RTE, Flow Designer, ITOM (especially Discovery & ServiceMapping), ITSM, and ITIL
• Admin experience on current Linux (RedHat/CentOS or Ubuntu) or Windows server platforms and will write and maintain shell scripts appropriate to the platform (e.g. Bash, PowerShell, .bat).
• Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages and libraries, Python, PowerShell, integrations with webservices (SOAP and REST), and comfortable with API usage.
• Hands-on experience with relational databases and demonstrated proficiency in writing SQL and managing relational databases (SQL, MySQL and Oracle)
• Hands-on experience with and demonstrated proficiency in UNIX shell scripting, Java Script, HTML, XML, AJAX, and python
• Familiarity with concepts related to CMDB, asset discovery, and integration with other external modules
• Implemented integrations with 3rd party tools using web services, microservices, SOAP, email, MID, or related technologies

REQUIRED - Hired applicant must be able to obtain US government secret clearance.

Qualifications

• Preferred ServiceNow certified application developer
• Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience.

Skills

The ideal candidate will have a strong technical background and experience with ServiceNow, JavaScript, and relational databases.

Benefits

AT&T offers a competitive benefits package and a dynamic work environment.

Pay and Schedule

Weekly Hours: 40, Time Type: Regular

Location: Bothell, Washington, Dallas, Texas