ServiceNow Platform Developer

About the role

We are looking to hire a ServiceNow Development Engineer who brings strong technical expertise, a mindset that embodies the unique Moderna Mindsets, and a passion for delivering the best digital experience to our employees. You will join our team and be responsible for developing and supporting our ServiceNow platform, driving automation, and optimizing business processes.

Responsibilities

• Leverage knowledge and experience to deliver end-to-end solutions on the ServiceNow platform
• Responsible for the development, core configuration, and technical expertise of ServiceNow platform capabilities, including ITSM, ITOM, ITAM, HRSD, and PA.
• Create, design, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each (including Service Portal).
• Develop system integrations using REST, SOAP, MID-servers, or other relevant technologies.
• Facilitate discovery of CI’s and work with class owners to setup identification and reconciliation rules.
• Conduct code walkthrough/reviews and mentor junior team members in application of platform and code best practices.
• Participate in agile daily scrums and ceremonies, updating stories daily, documenting development progress, and collaborating across teams.
• Work alongside the product owner, and development manager, to configure requested items and tasks using Flow Designer.
• Understand and articulate to the team, development manager, and product owner the tradeoffs of customized solutions vs. base configuration implementation.
• Remediate production incidents as well as coordinate application and platform upgrades. Promoting apps and updates through the app store and update sets.

Requirements

• Bachelor’s degree in computer science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree.
• 6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA.).
• 1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist).
• 3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies.
• 3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js.

Qualifications

• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Experience with discovery and CMDB including an understanding of MID server architecture, probes and sensors, and CMDB identification and reconciliation.
• Experience communicating with application users to understand and collect their requirements and requests.
• Educational or job-related experience documenting technical systems and user workflows.
• Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure.
• Experience in a regulated environment.
• Experience working in a matrixed organization.
• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Benefits

Competitive healthcare, plus voluntary benefit programs to support your unique needs
Holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investments to help you plan for the future
Location-specific perks and extras

Pay & Benefits

The salary range for this role is $121,600.00 - $194,500.00(for positions that may be performed in California, the expected salary range is $151,125.00 - $173,875.00, which reflects the range permitted under California Labor Code requirements)