ServiceNow Platform Developer

About the role

We are looking to hire a ServiceNow Development Engineer who brings strong technical expertise, a mindset that embodies the unique Moderna Mindsets, and a passion for delivering the best digital experience to our employees. You will join our team and be responsible for developing and supporting our ServiceNow platform, driving automation, and optimizing business processes.

Responsibilities

• Leverage knowledge and experience to deliver end-to-end solutions on the ServiceNow platform
• Responsible for the development, core configuration, and technical expertise of ServiceNow platform capabilities, including ITSM, ITOM, ITAM, HRSD, and PA.
• Create, configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each (including Service Portal).
• Develop system integrations using REST, SOAP, MID-servers, or other relevant technologies.
• Facilitate discovery of CI’s and work with class owners to setup identification and reconciliation rules.
• Conduct code walkthrough/reviews and mentor junior team members in application of platform and code best practices.
• Participate in agile daily scrums and ceremonies, updating stories daily, documenting development progress, and collaborating across teams.
• Work alongside the product owner, and development manager, to configure requested items and tasks using Flow Designer.
• Understand and articulate to the team, development manager, and product owner the tradeoffs of customized solutions vs. base configuration implementation.
• Remediate production incidents as well as coordinate application and platform upgrades. Promoting apps and updates through the app store and update sets.

Requirements

• Bachelor’s degree in computer science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree.
• 6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA).
• 1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist).
• 3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies.
• 3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js.

Qualifications

• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
• Experience with discovery and CMDB including an understanding of MID server architecture, probes and sensors, and CMDB identification and reconciliation.
• Experience communicating with application users to understand and collect their requirements and requests.
• Educational or job-related experience documenting technical systems and user workflows.
• Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure.
• Experience in a regulated environment.
• Experience working in a matrixed organization.
• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Benefits

Competitive healthcare, plus voluntary benefit programs to support your unique needs
Holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investments to help you plan for the future
Location-specific perks and extras

Pay & Benefits

The salary range for this role is $121,600.00 - $194,500.00 (for positions that may be performed in California, the expected salary range is $151,125.00 - $173,875.00, which reflects the range permitted under California Labor Code requirements). This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.

About Moderna

We believe that when you feel your best, you can do your best work. That’s why our benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

Working Model

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.

Export Control Notice

This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position.