ServiceNow - Moveworks Consulting Manager

Work you'll do

• Lead multiple Moveworks engagements across implementation, use case expansion, and platform optimization, including scope, budget, resource, timeline, and risk management
• Manage and develop consultants and senior consultants through day-to-day coaching, feedback, and performance oversight
• Serve as a primary project-level client contact for stakeholders across Human Resources, Information Technology, and Information Security
• Lead workshops, design sessions, and stakeholder reviews to define user journeys, sprint priorities, and configuration decisions for knowledge management, conversational flows, enterprise search, and agentic AI capabilities
• Oversee integration planning and solution delivery for Moveworks with platforms such as ServiceNow, Workday, and other enterprise systems that support employee service workflows
• Contribute to business development and practice development activities, including proposals, scoping, client presentations, methodology refinement, and knowledge sharing

Qualifications

• Bachelor’s degree
• 6+ years of experience implementing enterprise platforms, such as Workday, ServiceNow, or similar systems, including configuration, application programming interface (API) integrations, testing, and deployment
• Absolutely required: Ability to work independently and collaborate as part of a team
• Absolutely required: Effective written and verbal communication skills
• Absolutely required: Meticulous attention to detail and quality of work product
• Absolutely required: Ability to build and sustain professional relationships
• Absolutely required: Ability to lead projects or workstreams
• Absolutely required: Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Absolutely required: Strong interpersonal skills and professional demeanor
• Absolutely required: Ability to meet deadlines
• Absolutely required: Ability to mentor and provide clear guidance to others

The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities.

Qualifications

• Required: Bachelor’s degree
• Required: 6+ years of experience implementing enterprise platforms, such as Workday, ServiceNow, or similar systems, including configuration, application programming interface (API) integrations, testing, and deployment
• Preferred: 3+ years of experience in client relationship management with senior stakeholders at the Director level or above
• Preferred: 3+ years of experience in solution architecture and system design for AI-driven employee experiences
• Preferred: 3+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms
• Preferred: 3+ years of experience collaborating with Human Resources, Information Technology, Information Security, and platform teams to deliver technical solutions
• Preferred: 3+ years of program management experience overseeing multiple concurrent workstreams
• Preferred: 2+ years of experience managing consulting engagements or project teams with responsibility for scope, budget, timeline, and resource allocation

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.

Benefits

At Deloitte, we offer a comprehensive benefits package designed to support you and your family. This includes medical, dental, vision, retirement plans, and a range of paid time off options. We also provide opportunities for professional development and growth, as well as a supportive and inclusive work environment where you can bring your whole self to work.