ServiceNow - Moveworks Consulting Manager

Work you'll do

• Lead multiple Moveworks engagements across implementation, use case expansion, and platform optimization, including scope, budget, resource, timeline, and risk management
• Manage and develop consultants and senior consultants through day-to-day coaching, feedback, and performance oversight
• Serve as a primary project-level client contact for stakeholders across Human Resources, Information Technology, and Information Security
• Lead workshops, design sessions, and stakeholder reviews to define user journeys, sprint priorities, and configuration decisions for knowledge management, conversational flows, enterprise search, and agentic AI capabilities
• Oversight integration planning and solution delivery for Moveworks with platforms such as ServiceNow, Workday, and other enterprise systems that support employee service workflows
• Contribute to business development and practice development activities, including proposals, scoping, client presentations, methodology refinement, and knowledge sharing

Average Travel

0-50% based on the work you do and the clients and industries/sectors you serve

Qualifications

• Bachelor’s degree
• 6+ years of experience implementing enterprise platforms, such as Workday, ServiceNow, or similar systems, including configuration, application programming interface (API) integrations, testing, and deployment
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 3+ years of experience in client relationship management with senior stakeholders at the Director level or above (preferred)
• 3+ years of experience in solution architecture and system design for AI-driven employee experiences (preferred)
• 3+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms (preferred)
• 3+ years of experience collaborating with Human Resources, Information Technology, Information Security, and platform teams to deliver technical solutions (preferred)
• 3+ years of program management experience overseeing multiple concurrent workstreams (preferred)
• 2+ years of experience managing consulting engagements or project teams with responsibility for scope, budget, timeline, and resource allocation (preferred)

Wage Range

$141,200 to $278,300

Benefits

Reasonable estimate of the current range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

Additional Information

Discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

About the Team

The HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

The Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities.

Equal Opportunity Employer

Deloitte is committed to providing equal employment opportunities to all individuals regardless of age, citizenship status, color, disability, ethnicity, gender identity or expression, marital status, national origin, race, religion, sexual orientation, veteran status, and all other classifications protected by federal, state, or local laws. This commitment includes not only the fair treatment of all people at Deloitte, but also the fair treatment of all people in the communities where Deloitte does business.