ServiceNow L3 Developer

Key Responsibilities

• Drive automation efforts targeting application support activities, deployments, health checks, monitoring, and alerting
• Support automation, orchestration, and integration initiatives built on ServiceNow
• Develop enhancements in coordination with the offshore managed service team, including creating requests, updating forms, customizing the portal, and customizing process workflows
• Collaborate with application users and operations teams to understand requirements and use cases, and translate them into self-service options
• Investigate and roll out ServiceNow features such as ATF and Virtual Agent
• Support ServiceNow platform upgrades
• Coordinate the release of enhancements, ensuring development and testing are completed on time and to a high standard of quality
• Create custom support tools to automate production processes
• Generate metrics and reports
• Produce documentation for maintaining and repairing automation scripts

Requirements

• 3–7 years of experience as a Tooling Engineer (or similar role), including hands-on ServiceNow development and platform architecture in a multi-module environment
• Strong problem-solving ability with excellent communication skills
• Hands-on experience with system integrations and process automation (Workflow Data Fabric)
• Strong experience in web service integration using REST and SOAP
• Strong experience in directory service integration (Active Directory, Azure AD, LDAP, etc.)
• Strong experience with PowerShell, JavaScript, Ansible, Terraform, Python, XML, databases, and SQL
• Strong experience with ITSM/ITOM; exposure to other modules such as HRSD and CSM is a plus
• Exposure to Kubernetes, Docker Swarm, ServiceNow Orchestration, AWS EKS, AKS, and similar technologies
• Experience with software development tools and IDEs
• Experience using code repositories
• Good understanding of the ITIL framework
• Strong reporting skills
• Strong collaborative and assertive interaction skills with partners (offshore, nearshore, onsite), internal IS teams (Infrastructure & Business Solutions), and business teams
• Self-driven with a proactive approach
• Strong documentation discipline

Certifications & Languages

• ServiceNow Developer Certification preferred
• English: Fluent
• French: Nice to have

Location: Durham, North Carolina (US) • Work mode: hybrid