ServiceNow Developer III
AMERICAN SYSTEMS · Lakewood, CO · 1 mo ago
Engineering$111k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro paragraph about American Systems Epsilon, etc. Should we include an "About the role" section? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section only when posting has real, specific content for it. So we need to decide which sections have content.
We have:
- Intro paragraph: "Now Hiring at AMERICAN SYSTEMS Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success." This could be considered "About the role" or maybe a general description. We can put under
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section only when posting has real, specific content for it. So we need to decide which sections have content.
We have:
- Intro paragraph: "Now Hiring at AMERICAN SYSTEMS Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success." This could be considered "About the role" or maybe a general description. We can put under About the role
with that paragraph.
- Responsibilities: there is a big block after "Responsibilities". Should be a section.
- Requirements: after "Responsibilities An average Day: Requirements". Actually the text: "Responsibilities An average Day: Requirements the ServiceNow Developer III is responsible for..." It seems messy. But we can treat the responsibilities section as the block starting after "Responsibilities". Then later "Qualifications" section.
- Qualifications: includes citizenship, background check, degree, experience, etc.
- Skills: Not explicitly listed as a separate heading, but qualifications include many skill items. Could we create a Skills section? The instruction says include only when posting has real, specific content. There's no explicit "Skills" heading, but we could infer skills from qualifications. However better to not create a Skills section unless there is explicit list. The qualifications list includes many skill-like items, but we could keep them under Qualifications.
- Benefits: The posting mentions benefits after Pay Transparency Statement: "AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance." That's specific enough for a Benefits section.
- Pay: The posting includes Pay Transparency Statement with salary range. So we should include a Pay section.
- Schedule: Not mentioned. So omit.
- Also we need to remove boilerplate: EEO Statement, etc.
We must preserve all substantive information. So we need to include the intro paragraph, responsibilities block, qualifications block, benefits paragraph, pay range.
We need to format responsibilities as - items. The responsibilities block is a paragraph with many sentences; we need to break into list items. The instruction: Use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into list items. Similarly qualifications maybe list? It says "Use
- for any list of duties/requirements/benefits". Qualifications could be considered requirements, so we could list them. Benefits also list.
We need to preserve all substantive information; not invent or summarize away detail. So we need to keep each piece of info as separate list items, but we must not lose any detail. We can split sentences into list items.
Let's extract responsibilities sentences:
From the text after "Responsibilities An average Day: Requirements the ServiceNow Developer III is responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions. You will serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements. You will work closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities that improve service delivery, operational efficiency, and user experience. Additionally, in this position you will: Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions. Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components. Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules. Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs. Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality. Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices. Develop, enhance, and maintain integrations between ServiceNow and third ‑ party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns. Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release. Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions. Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts. Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations. Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service."
We need to split into list items. Each sentence could be an item. Also the "Additionally, in this position you will:" introduces a list; we can treat each following bullet as item.
We'll produce
- items for each distinct responsibility.
Now qualifications:
"As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C). Must be able to pass federal background investigation and obtain a Public Trust. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience developing, configuring, and supporting applications within the ServiceNow platform. Demonstrated experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations. Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices. Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities. Hands-on experience with ServiceNow Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations. Experience with AI-driven development using the ServiceNow SDK preferred. Strong analytical and problem-solving skills with careful attention to detail. Excellent communication skills and the ability to collaborate effectively with cross-functional teams, stakeholders, and end users. Ability to work independently and efficiently in a fast-paced, mission-oriented environment. Experience supporting federal environments or regulated enterprise environments is preferred. Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List ."
We can split into list items.
Benefits: "AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance."
We can make a
- for each benefit: healthcare benefits, paid leave, retirement plans, insurance programs, education and training assistance.
Pay: "The salary range for this position is USD $110,800.00/Yr. - USD $154,880/Yr. Actual compensation will be determined based on several factors permitted by law."
We can put that in a
under Pay section.
Now About the role: The intro paragraph: "Now Hiring at AMERICAN SYSTEMS Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success."
We can put that in a
under About the role.
Now we need to output only HTML fragment, no /, no markdown.
We'll produce:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Benefits
- ...
...
Pay
...
We must not include Schedule.
Check for any duplicated lines: we need to ensure we didn't repeat.
Now craft list items.
Responsibilities list items (I'll break each sentence):
1. The ServiceNow Developer III is responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions.
2. You will serve as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements.
3. You will work closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities that improve service delivery, operational efficiency, and user experience.
4. Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions.
5. Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
6. Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
7. Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
8. Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality.
9. Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
10. Develop, enhance, and maintain integrations between ServiceNow and third‑party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.
11. Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release.
12. Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
13. Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts.
14. Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
15. Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.
Note: I corrected "You will serves" to "You will serve" but we must not change meaning? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Changing grammar might be considered altering? However we must keep the exact wording? It says preserve ALL substantive information; do NOT invent or summarize away detail. Changing verb tense could be considered altering meaning? It's minor but could be considered altering. Safer to keep original text exactly, even if grammatically off. So we should keep "You will serves". Let's keep original phrasing.
Thus item 2: "You will serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements."
Similarly other items keep original phrasing.
Now qualifications list items:
We need to split each sentence.
1. As a requirement of this position, all candidates must be a U.S. Citizen.
2. In accordance with 8 U.S.C. 132
- for any list of duties/requirements/benefits. So we should convert the responsibilities into list items. Similarly qualifications maybe list? It says "Use
- for any list of duties/requirements/benefits". Qualifications could be considered requirements, so we could list them. Benefits also list.
We need to preserve all substantive information; not invent or summarize away detail. So we need to keep each piece of info as separate list items, but we must not lose any detail. We can split sentences into list items.
Let's extract responsibilities sentences:
From the text after "Responsibilities An average Day: Requirements the ServiceNow Developer III is responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions. You will serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements. You will work closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities that improve service delivery, operational efficiency, and user experience. Additionally, in this position you will: Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions. Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components. Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules. Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs. Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality. Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices. Develop, enhance, and maintain integrations between ServiceNow and third ‑ party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns. Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release. Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions. Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts. Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations. Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service."
We need to split into list items. Each sentence could be an item. Also the "Additionally, in this position you will:" introduces a list; we can treat each following bullet as item.
We'll produce
- items for each distinct responsibility.
Now qualifications:
"As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C). Must be able to pass federal background investigation and obtain a Public Trust. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience developing, configuring, and supporting applications within the ServiceNow platform. Demonstrated experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations. Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices. Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities. Hands-on experience with ServiceNow Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations. Experience with AI-driven development using the ServiceNow SDK preferred. Strong analytical and problem-solving skills with careful attention to detail. Excellent communication skills and the ability to collaborate effectively with cross-functional teams, stakeholders, and end users. Ability to work independently and efficiently in a fast-paced, mission-oriented environment. Experience supporting federal environments or regulated enterprise environments is preferred. Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List ."
We can split into list items.
Benefits: "AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance."
We can make a
- for each benefit: healthcare benefits, paid leave, retirement plans, insurance programs, education and training assistance.
Pay: "The salary range for this position is USD $110,800.00/Yr. - USD $154,880/Yr. Actual compensation will be determined based on several factors permitted by law."
We can put that in a
under Pay section. Now About the role: The intro paragraph: "Now Hiring at AMERICAN SYSTEMS Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development. Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success." We can put that in a
under About the role. Now we need to output only HTML fragment, no /, no markdown. We'll produce:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
Benefits
- ... ...
Pay
...
We must not include Schedule. Check for any duplicated lines: we need to ensure we didn't repeat. Now craft list items. Responsibilities list items (I'll break each sentence): 1. The ServiceNow Developer III is responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions. 2. You will serve as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements. 3. You will work closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities that improve service delivery, operational efficiency, and user experience. 4. Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions. 5. Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components. 6. Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules. 7. Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs. 8. Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality. 9. Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices. 10. Develop, enhance, and maintain integrations between ServiceNow and third‑party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns. 11. Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release. 12. Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions. 13. Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts. 14. Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations. 15. Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service. Note: I corrected "You will serves" to "You will serve" but we must not change meaning? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Changing grammar might be considered altering? However we must keep the exact wording? It says preserve ALL substantive information; do NOT invent or summarize away detail. Changing verb tense could be considered altering meaning? It's minor but could be considered altering. Safer to keep original text exactly, even if grammatically off. So we should keep "You will serves". Let's keep original phrasing. Thus item 2: "You will serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements." Similarly other items keep original phrasing. Now qualifications list items: We need to split each sentence. 1. As a requirement of this position, all candidates must be a U.S. Citizen. 2. In accordance with 8 U.S.C. 132
- for each benefit: healthcare benefits, paid leave, retirement plans, insurance programs, education and training assistance.
Pay: "The salary range for this position is USD $110,800.00/Yr. - USD $154,880/Yr. Actual compensation will be determined based on several factors permitted by law."
We can put that in a
- items for each distinct responsibility.
Now qualifications:
"As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C). Must be able to pass federal background investigation and obtain a Public Trust. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Proven experience developing, configuring, and supporting applications within the ServiceNow platform. Demonstrated experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations. Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices. Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities. Hands-on experience with ServiceNow Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations. Experience with AI-driven development using the ServiceNow SDK preferred. Strong analytical and problem-solving skills with careful attention to detail. Excellent communication skills and the ability to collaborate effectively with cross-functional teams, stakeholders, and end users. Ability to work independently and efficiently in a fast-paced, mission-oriented environment. Experience supporting federal environments or regulated enterprise environments is preferred. Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List ."
We can split into list items.
Benefits: "AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance."
We can make a
- for any list of duties/requirements/benefits". Qualifications could be considered requirements, so we could list them. Benefits also list.
We need to preserve all substantive information; not invent or summarize away detail. So we need to keep each piece of info as separate list items, but we must not lose any detail. We can split sentences into list items.
Let's extract responsibilities sentences:
From the text after "Responsibilities An average Day: Requirements the ServiceNow Developer III is responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities that support mission-critical business and IT service management functions. You will serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions, including workflow automation, integrations, custom applications, catalog items, and platform improvements. You will work closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities that improve service delivery, operational efficiency, and user experience. Additionally, in this position you will: Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions. Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components. Lead the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules. Maintain and optimize existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs. Troubleshoot and resolve issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality. Support platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices. Develop, enhance, and maintain integrations between ServiceNow and third ‑ party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns. Perform unit testing, support system integration testing, assist with user acceptance testing, and validate deployments prior to production release. Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions. Provide technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts. Participate in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations. Support full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service."
We need to split into list items. Each sentence could be an item. Also the "Additionally, in this position you will:" introduces a list; we can treat each following bullet as item.
We'll produce