ServiceNow ITAM SME – HAM Pro / SAM Pro | Remote

About the role

StarTekk is accelerating organizational growth and increasing efficiencies through Digital Transformation. The role will help identify and bridge business gaps by analyzing data and supporting digital transformation initiatives.

Responsibilities

• Lead end-to-end ServiceNow HAM Pro and SAM Pro implementations
• Conduct requirements workshops and translate business needs into scalable solutions
• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal
• Implement software license management, reclamation, compliance, and optimization processes
• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM
• Define data models, asset classes, lifecycle states, and governance standards
• Drive asset normalization and software entitlement management
• Develop integrations and automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs
• Integrate with SCCM/MECM, Microsoft Intune, Active Directory, SAP, Oracle, Coupa, Azure, and AWS
• Establish ITAM governance, compliance, KPI reporting, and executive dashboards
• Collaborate with Procurement, Finance, Security, Infrastructure, and Operations teams
• Conduct training, workshops, and knowledge transfer

Requirements

• 8+ years of overall IT experience
• 5+ years of hands-on ServiceNow ITAM implementation experience
• Strong expertise in ServiceNow HAM Pro, SAM Pro, CMDB, Discovery, and Asset Lifecycle Management
• Enterprise-scale ServiceNow environment experience

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• CIS – Software Asset Management
• CIS – Discovery
• CIS – Service Mapping
• ITIL V4 Foundation

Skills

• ServiceNow ITAM
• HAM Pro / HAM
• SAM Pro / SAM
• ServiceNow CMDB
• CSDM
• ServiceNow ITSM
• Discovery & Service Mapping
• Asset Lifecycle Management
• Software License Management
• Flow Designer & IntegrationHub
• REST/SOAP Integrations
• JavaScript & ServiceNow Scripting
• ITIL v4 Processes
• Reporting & Performance Analytics