ServiceNow ITAM SME

Telecommute contract role, 8am to 5pm. Pay range: $90–100 per hour. Bachelor’s degree required.

About the Role

Lead end-to-end implementation of ServiceNow ITAM solutions (HAM Pro & SAM Pro). Conduct requirement-gathering workshops and translate business requirements into scalable ServiceNow solutions.

Responsibilities

• Design and configure asset lifecycle processes including procurement, receiving, deployment, inventory, maintenance, and disposal.
• Implement software license management, reclaim processes, compliance reporting, and optimization initiatives.
• Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
• Define data models, asset classes, lifecycle states, and governance standards.
• Ensure CMDB and Asset Repository accuracy through reconciliation and automation.
• Drive asset normalization and software entitlement management activities.
• Integrate ServiceNow with:
  • SCCM/MECM
  • Microsoft Intune
  • Active Directory
  • Procurement systems (SAP, Oracle, Coupa, etc.)
  • Cloud platforms (Azure, AWS)
• Develop automation using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs.
• Define ITAM governance framework, policies, and operational procedures.
• Monitor software compliance and license utilization.
• Support internal and external audits.
• Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.
• Work with Procurement, Finance, Security, Infrastructure, and Operations teams.
• Act as the functional and technical SME for ITAM-related initiatives.
• Conduct workshops, training sessions, and knowledge-transfer activities.

Qualifications

• ServiceNow ITAM (HAM Pro & SAM Pro) implementation experience
• Proficiency with ServiceNow integrations (SCCM/MECM, Microsoft Intune, Active Directory, SAP, Oracle, Coupa, Azure, AWS)
• Automation development using Flow Designer, IntegrationHub, Business Rules, and Scripted APIs
• Asset lifecycle management, software license compliance, and audit support
• CMDB, Discovery, Service Mapping, and ITSM process integration
• Data modeling, asset normalization, and governance standards
• Stakeholder management across Procurement, Finance, Security, and Operations

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Service Mapping
• ITIL V4 Foundation Certification

Skills

• Active Directory
• AWS
• APIs
• Azure
• Business Rules
• CMDB
• Coupa
• Executive Dashboards
• Flow Designer
• Integration Design
• IntegrationHub
• ITSM processes
• JavaScript
• KPI Reporting
• Microsoft Intune
• Oracle
• SAP
• Scripting
• Service Mapping
• ServiceNow
• SOAP
• Software Asset Management
• Software License Compliance
• SCCM/MECM

Pay

$90–100 per hour.

Schedule

8am to 5pm.