ServiceNow ITAM Consultant (Secret Clearance)

Our client is seeking a highly skilled and experienced ServiceNow Technical Consultant for HAM, SAM, CMDB, and Discovery, responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements.

Responsibilities

• Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations.
• Develop and configure ServiceNow modules such as HAM, SAM, CMDB/CSDM, or custom scoped applications.
• Provide strategic, authoritative guidance to the client on HAM and SAM best practices.
• Implement, maintain, and customize Discovery within one or more restricted environments.
• Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations.
• Develop and maintain visualizations using dashboards, workspaces, and reports to enable users to enhance efficiency in their day-to-day operations.
• Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards.
• Work with Business Analysts and stakeholders to translate business requirements into technical specifications.
• Lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including sprint planning, testing, and deployment.
• Provide technical guidance to junior developers or project teams.
• Develop and support integrations using REST, SOAP, APIs, and IntegrationHub.
• Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange.
• Troubleshoot issues, perform root cause analysis, and optimize system performance.
• Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio).
• Ensure compliance with security, privacy, and audit requirements.
• Contribute to documentation of technical specifications, release notes, and solution designs.
• Provide client training for HAM and SAM functionality.

Requirements

• Active DoD Secret clearance (at minimum).
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–5+ years of ServiceNow development or technical consulting experience.
• Proven ability to translate complex business requirements into functional, scalable designs.
• Proven experience delivering at least one full-cycle ServiceNow implementation.
• Direct experience implementing Discovery and managing Midservers.
• Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
• Experience with Flow Designer, IntegrationHub, and Service Portal development.
• Hands-on experience with ServiceNow integrations and API-based data exchange.
• Familiarity with Agile delivery (Scrum or SAFe).
• Strong understanding of ITIL and enterprise service management practices.
• Excellent problem-solving and debugging skills.
• Strong communication and client-facing presentation abilities.

Qualifications

Required Certifications:

• Certified Implementation Specialist – Hardware Asset Management
• Certified Implementation Specialist – Software Asset Management

Nice-to-have certifications:

• Certified Implementation Specialist – Data Foundations (CMDB/CSDM) OR CMDB Health and Configure the CMDB micro-certifications (CIS Preferred)
• Certified Implementation Specialist -- Discovery
• ServiceNow Certified System Administrator
• CompTIA Security+ SE (or better or equivalent)
• DoD Active Secret clearance

Preferred Qualifications:

• ITIL v3 or v4 Certification
• ServiceNow Certified Application Developer (CAD)
• Additional ServiceNow certifications in areas such as other ITOM, SecOps, GRC, or ITSM