ServiceNow Architect (Top Secret Clearance)

About the role

Must have Top Secret Clearance and be TS/SCI eligible
Must be willing to work in Omaha Nebraska area

Responsibilities

• Lead the design, architecture, and implementation of ServiceNow solutions aligned with enterprise standards and business objectives
• Designs, develops, and maintains ServiceNow platform to ensure efficient ITSM processes and enhance the overall user experience
• Translate complex business requirements into scalable, secure, and maintainable ServiceNow configurations and integrations
• Define and maintain the ServiceNow platform architecture roadmap, guiding long-term platform growth and governance
• Provide expert-level guidance on ServiceNow best practices, including platform performance, security, data model design, and upgrade planning
• Oversee development activities and ensure technical designs are implemented according to architectural standards
• Collaborate closely with stakeholders to gather requirements, validate solution designs, and provide strategic platform recommendations
• Design and optimize integrations between ServiceNow and enterprise systems using REST, SOAP, MID Server, IntegrationHub, or other technologies
• Conduct technical reviews, code reviews, and architectural assessments to ensure high-quality delivery
• Ensure platform compliance with security, audit, and regulatory requirements
• Lead troubleshooting efforts for complex platform issues and provide advanced technical escalation support
• Develop and maintain architectural documentation, including data models, system diagrams, and configuration standards
• Champion platform governance, including CMDB health, update set management, development lifecycle best practices, and instance strategy
• Guide and mentor ServiceNow developers and administrators, promoting continual learning and technical excellence
• Stay current with ServiceNow releases, new capabilities, and industry trends, advising leadership on opportunities to leverage them
• Design and customize ServiceNow applications, modules, and integrations to meet business needs
• Create and configure workflows, business rules, UI policies, and notifications
• Collaborate with cross-functional teams to ensure seamless integration with other systems

ITOM/ITAM/ITSM Specific

• Architect and lead end-to-end ITOM implementations, including Discovery, Service Mapping, CMDB, Event Management, and AIOps
• Drive maturity programs for CMDB health, reconciliation, data quality, and service dependency mapping
• Architect large-scale Discovery patterns, MID Server strategies, scanning frameworks, and credential management processes
• Integrate ITOM data with ITSM, SecOps, Observability
• Lead architectural design for automation workflows using Orchestration, IntegrationHub, and cloud-native integrations
• Establish patterns for AIOps event correlation, noise reduction, alert enrichment, and topology-driven automation
• Advises leadership on operational readiness, service modeling strategies, and ITOM roadmap development

Qualifications

Must have Top Secret Clearance and be TS/SCI eligible
Must be willing to work in Omaha Nebraska area

Skills

• ServiceNow platform design and implementation
• ServiceNow platform architecture and governance
• ServiceNow platform security and compliance
• ServiceNow platform performance optimization
• ServiceNow platform integration and customization
• ServiceNow platform best practices
• ITOM/ITAM/ITSM architecture and implementation
• CMDB data modeling and governance
• Discovery and event management
• AIOps event correlation and automation
• Orchestration and cloud-native integrations

Benefits

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Pay

Details TBD

Schedule

Details TBD