ServiceNow ITAM & CMDB Developer

Key Responsibilities

• Monitor and maintain CMDB data quality, completeness, and compliance.
• Analyze Configuration Item (CI) relationships and data integrity issues.
• Identify and track orphaned, duplicate, stale, or inaccurate records.
• Support CMDB governance processes and compliance initiatives.
• Collaborate with technical teams to remediate CMDB discrepancies.
• Track hardware and software assets throughout their lifecycle.
• Reconcile asset inventories against procurement and financial records.
• Identify asset lifecycle gaps, aging assets, and compliance risks.
• Support asset audits and inventory validation activities.
• Partner with procurement and asset owners to resolve data inconsistencies.
• Develop operational dashboards and lifecycle reporting.
• Analyze trends, exceptions, and KPIs related to CMDB and ITAM performance.
• Generate executive-level reports and recommendations.
• Create data-driven insights to support decision-making and governance reviews.
• Document business requirements and improvement opportunities.
• Work closely with Infrastructure, Service Management, Procurement, Finance, and Vendor Management teams.
• Facilitate discussions to resolve process gaps and data quality issues.
• Coordinate remediation activities and track action items to closure.
• Support governance meetings and provide status updates on key initiatives.
• Identify opportunities to improve CMDB and ITAM processes.
• Assist in defining governance controls and operational standards.
• Recommend automation opportunities to improve data accuracy and efficiency.
• Support continuous improvement initiatives within ServiceNow CMDB and ITAM functions.

Primary Skills

• ServiceNow CMDB
• IT Asset Management (ITAM)
• Data Analysis and Reporting
• Business Analysis
• IT Infrastructure Concepts
• Microsoft Excel (Advanced)
• Stakeholder Management
• Process Documentation
• Data Quality Management

Secondary Skills (Preferred)

• ServiceNow Discovery
• HAM Pro / SAM Pro
• Power BI
• SQL
• ServiceNow Reporting & Dashboards
• Procurement & Vendor Management
• IT Financial Management
• ITIL Foundation Certification

Qualifications

• 3+ years of experience in Business Analysis, CMDB, ITAM, Asset Management, or Service Management environments.
• Experience working with ServiceNow CMDB and IT Asset Management modules.
• Strong analytical and reporting capabilities.
• Excellent communication and stakeholder management skills.
• Ability to translate operational data into actionable business insights.

Pay

$90,000 - $110,000 per year