ServiceNow Implementation Specialist

We need to output only HTML fragment, no html/body tags, no markdown fences. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if posting has real specific content. The posting includes: description (About the role), responsibilities (Accountabilities), requirements (Requirements), benefits (Benefits), salary (Pay), remote work (Schedule? Actually schedule: fully remote, late implementation window, after-hours on-call). So we can have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly also Qualifications? The requirements section includes qualifications; we could treat Requirements as qualifications. But we have separate headings: Qualifications, Skills. The posting includes specific skill sets; we could put them under Skills. But we must not create thin sections. Let's see: The posting has a "Requirements" block with bullet-like sentences. It includes experience, certifications, etc. That could be Requirements. Also there is a list of specific technical skills (Business Rules, etc.) which could be Skills. However we must avoid duplication. Perhaps combine Requirements and Skills into one section? But the instruction says use headings for those categories if content exists. We have content for Requirements (experience, certifications). We also have content for Skills (technical skills). Could split. But we must not create sections with filler like "commensurate with experience". We have concrete content. Thus sections: - About the role: paragraph summarizing role focus. - Responsibilities: list of accountabilities (the bullet points under "Accountabilities"). - Requirements: list of experience, certifications, citizenship, etc. - Skills: list of technical skills (Business Rules, Client Scripts, etc.) maybe also mention preferred experience with App Engine Studio etc. - Benefits: list of benefits. - Pay: salary range. - Schedule: mention fully remote, late implementation window, after-hours/on-call. We must not repeat job title as heading. No Job ID. We must remove boilerplate: "This position is listed on behalf of a partner company..." etc. Also remove "How Jobgether Works", "Why Apply Through Jobgether?", Data Privacy Notice, etc. Also remove "Our partner is looking for a ServiceNow Implementation Specialist based in the United States." That's okay to keep as part of About the role? It mentions location US. We can incorporate. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can rephrase? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. That suggests we should not omit details, but we can rephrase? It says preserve ALL substantive information; do NOT invent or summarize away detail. Likely we should keep the details verbatim or close. But we can format into HTML. We'll keep the substance. We need to output only HTML fragment, no markdown fences. Let's extract sections. About the role: The first paragraph: "This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Implementation Specialist based in the United States. This role focuses on configuring and implementing approved ServiceNow capabilities for a Federal Agency in a structured, enterprise environment. You’ll translate validated requirements and technical designs into scalable platform configurations, workflows, integrations, and automation. The position offers broad exposure across areas such as ITSM, ITOM, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, and App Engine. You’ll contribute to controlled releases, testing, production deployments, troubleshooting, and operational handoffs. The role also emphasizes maintainability, technical-debt reduction, reusable solutions, and out-of-the-box ServiceNow functionality. You’ll collaborate closely with architects, developers, testers, analysts, operations teams, and customer stakeholders. This is a fully remote opportunity with a defined late implementation window and planned after-hours or on-call support as needed." We'll put that in

maybe multiple paragraphs but we can keep as one

. Responsibilities: The bullet list under "Accountabilities". We'll convert each sentence to

. List: - Configure and implement approved ServiceNow capabilities based on validated requirements and architecture designs, prioritizing out-of-the-box functionality and reusable components. - Configure and maintain forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows, subflows and actions, catalog items, notifications, and approved portal or workspace components. - Implement solutions across relevant ServiceNow capabilities, including ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other assigned products. - Build and configure REST/SOAP and IntegrationHub-based integrations, including spokes, actions, MID Servers, service accounts, and approved authentication and certificate patterns. - Support end-to-end integration testing, operational handoffs, CMDB implementation, configuration-data validation, reconciliation, and data-quality activities. - Prepare and execute controlled promotions to TEST and PROD using approved update-set, application-repository, and CI/CD practices, maintaining deployment plans, rollback procedures, release notes, and configuration evidence. - Perform unit and functional validation and collaborate with testing teams on ATF, integration, regression, performance, and UAT activities. - Provide late-window implementation and deployment support, including troubleshooting, post-production validation, and transition to operations teams. - Help reduce technical debt and restore customized capabilities toward maintainable, upgrade-friendly out-of-the-box solutions where appropriate. - Develop implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials, while supporting training and knowledge transfer when required. Requirements: The bullet list under "Requirements". We'll list each. - 3+ years of hands-on ServiceNow implementation and configuration experience in enterprise environments. - Demonstrated expertise in at least two ServiceNow capability areas, such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps. - Strong hands-on experience with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog and workflow configuration, REST/SOAP APIs, and ServiceNow data and configuration concepts. - Experience with controlled release promotion, update sets or application repositories, CI/CD practices, automated testing, and release documentation. - ServiceNow CSA certification plus one or more relevant CIS certifications is strongly preferred, or may be required depending on the applicable labor category. - Strong communication, collaboration, and requirements-translation skills, with the ability to work effectively across architecture, development, testing, operations, and customer stakeholder teams. - Ability to support the assigned late implementation window as well as planned after-hours activities and rotating on-call events. - U.S. citizenship and the ability to satisfy High Risk IT background-investigation and sensitive-information requirements. - Federal consulting or financial-regulatory experience is preferred. - Additional experience with App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF is advantageous. - Experience working within shared, multi-vendor ServiceNow environments with formal architecture and security governance is a plus. Skills: Could extract technical skills from requirements and responsibilities. But we already have many technical details in Requirements. To avoid duplication, maybe we treat Requirements as qualifications and Skills as the specific technical skills list (Business Rules, etc.). However the Requirements already includes those. To avoid thin sections, we could combine Requirements and Skills into one section called Requirements (or Qualifications). But the instruction says use headings for those categories if content exists. It doesn't forbid combining; but we should not create empty sections. We could have only Requirements section that includes both experience and skills. That would be fine. Then we wouldn't need a separate Skills section. However the instruction lists Skills as a possible heading; we can omit if we don't have distinct content beyond what's in Requirements. But we have technical skills listed; we could still include them under Requirements. That's acceptable. Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Now Benefits: list from "Benefits" block. - Salary: $100,000–$120,000 annual salary range, with actual compensation determined based on factors such as skills, experience, training, location, and benefits. - Remote work: Fully remote position within the United States. - Healthcare: Comprehensive medical, dental, and vision insurance beginning the first month after joining. - Retirement: 401(k) plan with immediately vested employer contributions; no employee matching required. - Paid time off: Generous PTO policy, plus one additional paid wellness day per calendar year. - Holidays: 10 federal holidays observed annually. - Pet insurance: Coverage available to help protect the health of your pets. - Professional development: Tuition reimbursement, internal training programs, and company-sponsored industry certifications. - Team and wellness activities: Opportunities to participate in team-building events, community volunteering, wellness initiatives, family events, and other employee activities. But note Salary is also Pay section. We'll separate Pay and Benefits. The Benefits block includes Salary line; we should move salary to Pay section. So Benefits will exclude salary line. Thus Benefits: - Remote work: Fully remote position within the United States. - Healthcare: Comprehensive medical, dental, and vision insurance beginning the first month after joining. - Retirement: 401(k) plan with immediately vested employer contributions; no employee matching required. - Paid time off: Generous PTO policy, plus one additional paid wellness day per calendar year. - Holidays: 10 federal holidays observed annually. - Pet insurance: Coverage available to help protect the health of your pets. - Professional development: Tuition reimbursement, internal training programs, and company-sponsored industry certifications. - Team and wellness activities: Opportunities to participate in team-building events, community volunteering, wellness initiatives, family events, and other employee activities. Pay: Salary range. - Salary: $100,000–$120,000 annual salary range, with actual compensation determined based on factors such as skills, experience, training, location, and benefits. Schedule: details about remote, late implementation window, after-hours/on-call. - Fully remote opportunity with a defined late implementation window and planned after-hours or on-call support as needed. - Ability to support the assigned late implementation window as well as planned after-hours activities and rotating on-call events. We could combine. Now we need to output HTML fragment with headings

and

• for lists,

  for prose. We must not include any extra text outside HTML. Let's craft:

  About the role

  This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Implementation Specialist based in the United States. This role focuses on configuring and implementing approved ServiceNow capabilities for a Federal Agency in a structured, enterprise environment. You’ll translate validated requirements and technical designs into scalable platform configurations, workflows, integrations, and automation. The position offers broad exposure across areas such as ITSM, ITOM, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, and App Engine. You’ll contribute to controlled releases, testing, production deployments, troubleshooting, and operational handoffs. The role also emphasizes maintainability, technical-debt reduction, reusable solutions, and out-of-the-box ServiceNow functionality. You’ll collaborate closely with architects, developers, testers, analysts, operations teams, and customer stakeholders. This is a fully remote opportunity with a defined late implementation window and planned after-hours or on-call support as needed.

  Responsibilities

  • Configure and implement approved ServiceNow capabilities based on validated requirements and architecture designs, prioritizing out-of-the-box functionality and reusable components.
  • Configure and maintain forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows, subflows and actions, catalog items, notifications, and approved portal or workspace components.
  • Implement solutions