ServiceNow Implementation Lead (CMDB/CSDM)

About the role

Anakim Consulting has an immediate need for a senior level Implementation Specialist with enterprise-level Configuration Management expertise working with ServiceNow CMDB and hands-on experience supporting enterprise architecture, IT operations, and data governance. Qualified candidates will have enterprise-scale configuration management experience supporting business-driven CMDB planning, organizational alignment, CI modeling, governance, and best-practice implementation, preferably in a government contracting environment.

Responsibilities

• Requirements and Analysis
  • Elicit stakeholder needs across Application Owners, IT Operations, Security, etc.—identify required CIs, critical attributes, and inter-CI relationships.
  • Document business requirements into clear functional/non-functional artifacts (use cases, user stories, acceptance criteria).
  • Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.
• Data Model Design and Definition
  • Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
  • Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
  • Normalize and standardize data to enforce CMDB consistency.
• Process Definition and Integration
  • Map CMDB-related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
  • Define data governance—policies for data ownership, entry, updates, and data-quality assurance.
  • Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.
• Data Quality, Validation and Testing
  • Define data-quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
  • Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.
• Reporting & KPIs
  • Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
  • Define CMDB-enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.
• Training, Adoption and Ongoing Support
  • Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
  • Provide ongoing support and clarification on CMDB functionalities and data usage.
• Communication and Stakeholder Management
  • Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
  • Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.

Qualifications

• Senior level Implementation Specialist with enterprise-level Configuration Management expertise
• Working with ServiceNow CMDB
• Hands-on experience supporting enterprise architecture, IT operations, and data governance
• Enterprise-scale configuration management experience supporting business-driven CMDB planning, organizational alignment, CI modeling, governance, and best-practice implementation
• Preferably in a government contracting environment

Pay and Schedule

• Job Type: Full Time W2 (no 1099 or C2C)
• Schedule: Mon-Fri
• Location: On-Site; Must reside within commuting area
• Security Access: Current DHS Suitability or eligibility to obtain CBP BI