CMDB Architect - ServiceNow

About the role

We are seeking a Lead ServiceNow CMDB Solution Architect to own the technical architecture and platform design for a CMDB assessment and data governance engagement with a major financial services client. This senior, hands‑on role serves as the technical escalation point, translating findings into a defensible architecture and governance design that withstands executive scrutiny.

Responsibilities

• Own the overall technical assessment architecture across CMDB current‑state analysis, CSDM alignment, and data governance design.
• Lead platform configuration review of the client’s ServiceNow instance, including CMDB Health Dashboard, CMDB Data Manager, Discovery, and Integration Hub.
• Evaluate integration data flows from Service Graph Connectors, API connectors, and manual upload sources, assessing CI class‑level data quality and CSDM alignment.
• Design the target‑state CMDB Data Manager configuration, including health rules, staleness thresholds, certification schedules, and automated remediation workflows.
• Architect the automated governance model: task generation, escalation paths, and notification workflows tied to data‑owner accountability.
• Serve as the technical escalation point for the delivery team and primary architecture counterpart to the client’s platform and engineering leads.
• Review and validate findings before they become client‑facing deliverables, ensuring technical accuracy and defensibility.
• Partner with the Senior Delivery Manager on scope discipline, flagging any drift outside the SOW.
• Support working sessions and stakeholder workshops with deep subject‑matter expertise on ServiceNow CMDB and CSDM best practices.

Requirements

• 8+ years of ServiceNow platform experience with deep specialization in CMDB and ITOM.
• Strong working knowledge of CSDM (Common Service Data Model), CI class design, and CMDB Data Manager.
• Hands‑on experience with ServiceNow Discovery, Integration Hub, and Service Graph Connectors.
• Experience designing data governance frameworks: health scoring, certification cadence, and escalation workflows.
• ServiceNow certifications (CSA required; CIS‑CMDB or CIS‑Discovery strongly preferred).
• Prior experience on fixed‑price assessment or advisory engagements, ideally for large enterprise or regulated‑industry clients.
• Ability to own technical output quality independently with minimal oversight.
• Strong written and verbal communication skills; capable of translating technical findings for an executive audience.
• Availability for remote, on‑shore work during U.S. business hours.

Preferred qualifications

• Experience with asset‑management integrations (Technopedia, Flexera, or similar hardware lifecycle tools).
• Background working with financial services or other regulated‑industry clients.
• Experience with ServiceNow’s Data Foundations methodology.

About the company

Dexian is a global Talent + Technology solutions provider with more than 70 locations and over 10,000 professionals. As one of the largest technology and professional staffing firms—and one of the largest minority‑owned staffing companies in the United States—Dexian leverages 30+ years of industry expertise to deliver comprehensive services worldwide.