ServiceNow Gen AI Developer

ServiceNow Gen AI Developer Remote Contract Job Description Role Responsibilities Deploy and configure Now Assist capabilities including Generative AI AI Agents Virtual Agent NLU AI Search Issue Auto Resolution Task Intelligence and Document Intelligence across customer instancesTranslate AI Transformation Architect blueprints into working configurations integrations and workflows following ServiceNow best practicesRapidly prototype and iterate on AI use cases in alignment with customerdefined success metricsDrive measurable AI adoption outcomes including active user rates workflow automation coverage and timetovalue for Now Assist featuresPartner with AI Transformation Architects to execute customerspecific AI adoption roadmaps sprint plans and golive checklistsFacilitate customer workshops enablement sessions and handson training to build AI literacy and sustained usageSurface and escalate adoption blockers technical organizational or behavioral and recommend targeted interventionsServe as the ontheground technical expert for AIrelated questions issues and guidance across the customer lifecycleAct as SME alongside AI Transformation Architects in customer steering meetings executive briefings and QBRsIdentify debug and advise on configuration conflicts data gaps or architecture issues that block AI activationDocument customer configurations AI use case outcomes and lessons learned to contribute to AI Adoption Team knowledge base and repeatabilityExperience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry Qualifications 7 years of ServiceNow configuration and implementation experience with demonstrated handson AI feature deploymentsHandson experience deploying one or more of the following Now Assist GenAI AI Agents Virtual Agent NLU AI Search Task Intelligence or Document IntelligenceUnderstanding of AIML concepts including Large Language Models LLMs prompt engineering and Generative AI particularly in enterprise workflow contextsMinimum 2 active ServiceNow CIS certifications ServiceNow Certified Application Developer CAD preferredDemonstrated ability to influence and consult providing options with pros cons and risks in a complex and varied customer environment while providing thought leadership to customer sponsors and stakeholders in solving business process andor technical problemsProven ability to translate customer business requirements into working platform configurations and deliver against sprintbased timelinesExperience with ServiceNow platform capabilities including Flow Designer Integration Hub Studio IDE APIs and Automated Test Framework to support AI data flows and configurationsStrong communication skills able to explain technical concepts to nontechnical stakeholders and lead enablement sessions confidentlyExperience with AI adoption frameworks and change management methodologies preferredKnowledge of enterprise AI governance data privacy considerations and responsible AI practices preferredExperience with data management database design and database conceptsStrong interpersonal skills customercentric attitude and ability to operate within a culturally diverse environmentProven ability to mentor junior consultants or lead technical workstreamsAnalytical and problemsolving abilities with a keen eye for detailGood presentation and reportwriting skillsUp to 30 travel annually