ServiceNow Developer (AI & Intelligent Automation Focus)

About the role

Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled ServiceNow Developer (AI & Intelligent Automation Focus) to serve as a senior technical leader responsible for architecting, developing, and advancing enterprise capabilities on the ServiceNow platform. This role supports mission-critical initiatives focused on AI-enabled automation, intelligent service management, and AIOps-driven operational modernization.

The ServiceNow Developer will design and implement scalable platform solutions leveraging automation, predictive analytics, machine learning integrations, and intelligent workflow orchestration to enhance operational efficiency and mission performance. The position works closely with architects, engineers, and mission stakeholders to translate complex operational requirements into modern digital workflows and automated service capabilities.

This role drives the adoption of AI-assisted operations, intelligent incident management, automated remediation, and predictive service monitoring by integrating ServiceNow platform capabilities with external tools, data platforms, and emerging AI technologies. The Senior Developer provides technical leadership across development teams, establishes development standards, and ensures solutions align with enterprise architecture, security, and compliance requirements.

Responsibilities

• Lead hands-on development within the ServiceNow platform, including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
• Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Design and implement AI-enabled automation workflows supporting predictive operations, automated incident response, and intelligent service management.
• Support the integration of AIOps capabilities, including event correlation, anomaly detection, predictive incident management, and automated remediation workflows.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
• Develop solutions leveraging ServiceNow AI features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
• Support initiatives involving data-driven insights, predictive service monitoring, and intelligent operational dashboards.
• Ensure all development activities adhere to enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work closely with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs to support product roadmap planning and program execution.
• Other duties as assigned.

Requirements

• High school diploma or GED equivalent and relevant experience.
• 5+ years of experience in ServiceNow Platform development.
• 3+ years of experience in ITSM development.
• Experience in Agile development practices.
• ServiceNow CSA Certification.
• Active Top-Secret Clearance with ability to obtain SCI / CI poly.

Preferred Qualifications

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field.
• Experience supporting AIOps, intelligent automation, or AI-enabled operational platforms.
• Experience integrating ServiceNow with monitoring tools, data platforms, or operational analytics systems.
• Experience supporting enterprise IT modernization initiatives within federal or defense environments.
• Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks.
• Experience supporting large-scale enterprise IT environments.
• Certified Technical Architect (CTA) is preferred.

Skills

• Ability to work independently and effectively within a team setting.
• Capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Proficient with Microsoft Office Applications and experience working in a home office setting.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.

Benefits

At Chenega MIOS, we value our team members and offer a broad range of benefits. Our culture encourages professional development, well-being programs, and continuous growth opportunities. We celebrate individual uniqueness and provide flexibility to help team members excel and lead healthy, happy lives.

Chenega MIOS focuses on corporate citizenship, believing in the power of business to inspire and transform. We engage in education, giving, skill-based volunteerism, and leadership to drive positive social impact in our communities.