ServiceNow FSM Developer- FSM Implementation

Core Responsibilities

• Develop and customize ServiceNow FSM solutions
• Configure Work Order Management
• Configure Scheduling and Dispatch
• Develop Agent Workspace and Dispatcher Workspace
• Configure Field Service Mobile App
• Create workflows, business rules, UI policies, client scripts, and server-side scripts
• Configure Service Territories
• Configure Capacity and Scheduling
• Configure Work Order Tasks
• Develop REST/SOAP integrations
• Work with IntegrationHub and MID Server
• Support mobile and offline capabilities
• Perform unit testing, system testing, and UAT support
• Troubleshoot production issues
• Follow ServiceNow development best practices

Must-Have Technical Skills

• ServiceNow FSM
• JavaScript
• Glide APIs
• Flow Designer
• Script Includes
• Business Rules
• Client Scripts
• Server Scripts
• UI Policies
• REST APIs
• SOAP APIs
• IntegrationHub
• MID Server
• Work Order Management
• Scheduling & Dispatch
• Agent Workspace
• Dispatcher Workspace
• Field Service Mobile App

Preferred Experience

• CMDB
• Incident Management
• Asset Management
• Performance Analytics
• Reporting
• Now Mobile
• Agile/Scrum methodology

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Field Service Management (FSM) Certification

Ideal Candidate Profile

• 7+ years of ServiceNow development experience
• Strong implementation experience with ServiceNow FSM
• Extensive scripting expertise (JavaScript, Glide APIs, Flow Designer, Script Includes)
• Experience with mobile field service solutions
• Strong integration experience using REST/SOAP, IntegrationHub, and MID Server
• ServiceNow CSA and CAD certified, with FSM certification preferred
• Experience working in Agile environments
• Excellent troubleshooting, communication, and problem-solving skills

Pay

N/A

Schedule

N/A

Benefits

N/A

Application Instructions

N/A

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.