ServiceNow Enterprise Architect

Job Description

Responsible for the analysis, design, and integration of an organization's complete information resources, including infrastructure, applications, and data.

Define and Maintain

• ServiceNow architecture vision, roadmap, and reference architectures for the ServiceNow platform.
• Ensure alignment with business strategy, regulatory requirements, and technology standards.
• Develop and present architecture blueprints, roadmaps.
• Translate business capabilities, strategic objectives, and technical requirements into scalable ServiceNow solutions.

Provide Leadership

• Architectural leadership across ServiceNow product suites including ITSM, ITOM, IRM/GRC, SPM, SecOps, CSM, CMDB, AI/Automation, and custom applications.
• Establish and enforce platform governance, design standards, development guardrails, integration patterns, and configuration management practices.
• Ensure sustainable, and upgrade-safe solutions.

Lead Modernization

• Drive adoption of emerging ServiceNow capabilities, AI-powered features, workflow automation, and digital transformation opportunities.
• Partner with business leaders, technology teams, risk, compliance, cybersecurity, and enterprise architecture stakeholders.
• Define future-state capabilities and prioritize strategic investments.

Evaluate Business Requirements

• Evaluate business requirements and perform solution assessments including build-verses buy analysis, platform rationalization, and technology recommendations.

Enterprise Integrations

• Leverage APIs, Integration Hub, event driven architectures, data governance, and enterprise data strategies.

Executive Consultation

• Consult on platform scalability, technical debt reduction, platform health, licensing optimization, and long-term architectural direction.

Technical Escalation and Advisor

• Escalate and serve as a trusted advisor for complex platform initiatives, major programs, and critical production issues.

Mentorship

• Mentor architects, developers, administrators, and business analysts.
• Promote architecture best practices, reusable design patterns, and technical excellence across delivery teams.

Skills

• Expert knowledge of ServiceNow architecture, platform capabilities, data model design, integration architecture, security framework, and governance best practices.
• Demonstrated ability to design enterprise-scale ServiceNow solutions that balance business value, regulatory requirements, scalability, maintainability, and total cost of ownership.
• Strong understanding of financial services regulatory considerations, risk management, audit requirements, segregation of duties, and platform governance.
• Ability to translate complex business objectives into architectural roadmaps, capability models, and implementation strategies.
• Expertise in enterprise integration patterns, REST/SOAP APIs, integration hub, MID Server Architecture, identity management, and cloud technologies.
• Experience establishing architecture standards, reviewing solution designs, and governing large portfolios of ServiceNow products and custom applications.
• Strong analytical skills with the ability to assimilate information from multiple stakeholders, identify gaps, evaluate options, and provide strategic recommendations.
• Ability to influence senior leadership, build consensus across organizations, and communicate technical concepts to executive audiences.

Certifications

• ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA) or equivalent architecture experience preferred.

Education

• Bachelor’s: Computer and Information Science.

Work Experience

• General Experience: 6 to 10 years.

General Experience

• Collaborate with and through others to achieve desired outcomes.
• Make prompt, pragmatic choices and act with the client in mind.
• Take ownership and hold themselves and others accountable for delivering results that matter.
• Contribute to the continuous evolution of the firm.

Workstyle

• Hybrid.

Total Compensation

• The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits Package

• This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.

Behavioral Expectations

• Develop.
• Collaborate.
• Decide.
• Deliver.
• Improve.

Core Values

• Client-first.
• Integrity.
• Independence.
• Conservative, long-term view.

Company Culture

• Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.