ServiceNow Engineering Lead

Location: Raleigh, North Carolina / Charlotte, North Carolina / Atlanta, GA / Richmond, VA – 5x a week on-site

About the role

The Engineering Lead provides technical and delivery leadership to ensure the Service-Aware Operating Model is implemented as a coherent, sustainable engineering capability. This role aligns architecture, platform engineering, integration delivery, and data enablement into a unified execution model. The lead is accountable for orchestrating engineering outcomes, resolving tradeoffs, and maintaining alignment to strategic objectives and engineering standards.

Responsibilities

• Translate Service-Aware objectives into an actionable engineering roadmap that aligns platform, data, integration, and service visibility work.
• Provide leadership across engineering disciplines to resolve design dependencies, delivery tradeoffs, and sequencing challenges.
• Establish expectations for engineering quality, maintainability, release readiness, and operational supportability.
• Drive disciplined planning, review, and execution practices to improve predictability and reduce implementation risk.
• Engage with leadership and partner teams to maintain visibility into delivery progress, dependencies, risks, and decisions.
• Guide engineering efforts toward outcomes that improve service visibility, governance maturity, reliability, and automation readiness.
• Use delivery lessons, platform feedback, and operational patterns to continuously improve the engineering approach.

Requirements

• Extensive experience leading engineering teams or complex platform transformation initiatives.
• Strong ability to align architecture, engineering execution, and operational outcomes across multiple technical disciplines.
• Experience establishing delivery discipline, engineering standards, and cross-functional accountability in complex environments.
• Proven ability to lead through ambiguity, prioritize effectively, and drive durable outcomes across interconnected workstreams.

Qualifications

• A Bachelor's Degree is preferred.
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with platform engineering, data architecture, integration delivery, and service visibility capabilities.
• Background in highly regulated, large-scale, or operationally complex environments.
• Relevant leadership, engineering, or architecture certifications.

About the company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.