Lead ServiceNow Engineer

This position follows a hybrid work model, with an expectation to be in the office 3 days per week at the St. Petersburg, FL Corporate Office location.

About the role

The ServiceNow Solutions Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform. As a Lead Engineer, you will analyze business requirements and problems, driving research to design quality technical solutions. You will be involved in portions of the full systems life cycle (based on experience and skills) and will be responsible for designing, coding, testing, implementing, maintaining, and supporting applications and modules on the ServiceNow platform delivered on time and within budget. You will manage complex problems independently, demonstrating analytical thinking and making judgments and recommendations based on data analysis.

Responsibilities

• Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and subsystems.
• Makes recommendations toward the development of new code or reuse of existing code.
• May lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance.
• May recommend new technologies and methodologies to management for meeting business needs, resolving problems, and exploiting opportunities.
• Remains current with new technologies.
• Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
• Participates in software system testing and validation procedures, programming, and documentation.
• Provides technical advice and assists in solving programming problems.
• Writes and/or reviews system specifications, including output requirements and flow charts.
• Assists in preparing project plans using project management tools.
• Reviews test results; documents test activities and records remedial actions.
• Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage.
• Performs other duties and responsibilities as assigned.

Skills

• ServiceNow IT Modules (e.g., ITSM, ITOM, ITBM/SPM, GRC/IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics)
• Development in JavaScript on the ServiceNow Platform
• Integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)
• Scoped Applications
• Service Portal, UI Builder, Configurable Workspace, and Now Experience Framework
• Flow Designer
• Integration Hub
• Automated Test Framework (ATF)

Qualifications

• Bachelor’s degree in Business Administration, Computer and Information Science, or related field (Required)
• 6 to 10 years of general experience

Benefits

This position is eligible for a benefits package that may include:

• Medical, dental, and vision insurance
• Life insurance, critical illness insurance, and accident insurance
• Disability benefits
• Retirement savings
• Paid time off (including vacation, holidays, and sick leave)
• Parental leave

Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Pay

The total compensation for this position includes base salary or wages and may include additional components such as cash or equity, discretionary bonuses, or commissions.