ServiceNow Engineer

About the role

We are seeking a ServiceNow Engineer to design, develop, configure, and support ServiceNow platform capabilities that improve operational efficiency and user experience. The ideal candidate will collaborate with business stakeholders, developers, and platform administrators to deliver scalable solutions across the enterprise.

Responsibilities

• Develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities.
• Design and implement ServiceNow solutions using JavaScript, Flow Designer, UI Actions, Business Rules, Client Scripts, and Script Includes.
• Configure and enhance ServiceNow workspaces, portals, and user interfaces to improve usability and adoption.
• Develop AI-driven solutions and agentic workflows to automate processes and improve operational efficiency.
• Create and customize ServiceNow AI skills and automation capabilities to meet business requirements.
• Support incident, request, and service management processes through platform enhancements and integrations.
• Collaborate with business analysts, product owners, and stakeholders to gather requirements and translate them into technical solutions.
• Participate in Agile development activities including sprint planning, standups, retrospectives, and backlog refinement.
• Perform unit testing, troubleshooting, debugging, and deployment activities.
• Document technical designs, configurations, and development standards.
• Support platform governance, code reviews, and adherence to development best practices.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum of 2.5 years of professional IT experience, including hands-on experience with the ServiceNow platform.
• Experience developing and configuring solutions within the ServiceNow platform.
• Strong knowledge of JavaScript and web technologies.
• Experience with ServiceNow scripting, workflows, and platform customization.
• Familiarity with IT Service Management (ITSM) processes and ServiceNow modules.
• Experience working in Agile development environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration skills.

Qualifications

• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow AI, Generative AI, or Agentic AI capabilities.
• Experience configuring Service Operations Workspace, Employee Center, or custom workspaces.
• Knowledge of integrations, REST APIs, and automation frameworks.
• Experience with source control and DevOps tools such as Bitbucket and Jira.
• Familiarity with healthcare or government environments.
• Experience with React, Node.js, Python, or other modern development technologies.

Pay

Pay Range: $49.35 - $74.05 per hour.

Benefits

Review the 2025-2026 UMMS Benefits Guide for details.