SERVICENOW DEVELOPMENT_Technical Consultant

About the role

Following rapid expansion of new clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Developer with solid and progressive consulting experience and a proven record of successful ServiceNow engagements. This role requires expertise in both IT Service Management (ITSM) and IT Operations Management (ITOM) modules, focusing on designing, configuring, customizing, and maintaining the ServiceNow platform to enhance service delivery and operational efficiency.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules, specifically focusing on ITSM (e.g., Incident, Problem, Change, Request Management, Service Catalog, CMDB) and ITOM (e.g., Discovery, Service Mapping, Event Management, Orchestration).
• Implement and maintain integrations between ServiceNow and other systems using various methods (e.g., REST API, SOAP, JDBC, Mid-Server).
• Develop and configure forms, workflows, business rules, client scripts, UI policies, UI actions, script includes, access control lists (ACLs), and other platform functionalities.
• Create and maintain service catalog items, record producers, and order guides.
• Perform regular platform upgrades, patching, and cloning activities.
• Provide ongoing support, troubleshooting, and resolution of incidents and problems related to the ServiceNow platform.
• Monitor platform performance and optimize code for efficiency and scalability.
• Collaborate with Solutions Architects, Business Analysts, and other developers to understand requirements, design solutions, and deliver high-quality code.
• Participate in all phases of the software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and post-implementation support.
• Create and maintain detailed technical documentation, including design specifications, development guides, and test plans.
• Adhere to ServiceNow best practices and coding standards.
• Stay current with new ServiceNow features, releases, and updates, and recommend improvements to existing solutions.
• Contribute to continuous improvement initiatives within the development team.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent practical experience.
• Minimum 5 years of proven experience developing and implementing solutions within ServiceNow ITSM modules (e.g., Incident, Problem, Change, Service Catalog, CMDB).
• Demonstrable experience with ServiceNow ITOM modules (e.g., Discovery, Service Mapping, Event Management).
• Strong proficiency in JavaScript, HTML, CSS, XML, and other web technologies.
• Experience with REST/SOAP APIs for integration development.
• Solid understanding of relational databases and data modeling best practices.
• Familiarity with ITIL processes and principles.
• Experience working in an Agile/Scrum development environment.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with clients and team members at all levels.
• Strong problem-solving and analytical abilities.

Skills and Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) - ITSM
• ServiceNow Certified Implementation Specialist (CIS) - Discovery
• ServiceNow Certified Implementation Specialist (CIS) - Event Management
• ITIL v4 Foundation
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and customer presentation skills
• Successful teamwork experience & demonstrated leadership abilities

Benefits

• Opportunity to design and build ServiceNow solutions for multiple sectors with existing and new customers.
• Unrivaled investment and training in your career.
• Stimulating environment offering ongoing learning opportunities.
• Culture of innovation and inspiration.
• Competitive salary and generous benefits.
• A very flexible and creative work environment.

Schedule

Shift: 2:00 PM to 11:00 PM IST

Location

Available in Pune, Bangalore, Noida, Chennai, and Hyderabad. Relocation support is provided.