ServiceNow Developer Senior

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Developer Senior based in the United States. This is a senior-level opportunity to design, develop, and enhance enterprise ServiceNow solutions in a fully remote environment. You will play a key role in expanding platform capabilities, automating workflows, and improving IT service delivery.

Responsibilities

• Design, configure, develop, and enhance ServiceNow solutions, with a focus on ITSM workflows, state models, assignment rules, user interfaces, and automation.
• Build advanced automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and related platform capabilities.
• Maintain and customize Service Catalog items, record producers, Service Portal components, and other self-service capabilities.
• Manage CMDB architecture, CI class structures, relationship mappings, data reconciliation rules, IRE configurations, and transform maps to maintain accurate configuration data.
• Develop, configure, and troubleshoot REST and SOAP integrations, IntegrationHub spokes, and MID Server configurations connecting ServiceNow with third-party platforms.
• Collaborate with Product Owners, Process Managers, architects, and cross-functional stakeholders in Agile/Scrum environments to translate business requirements into effective technical solutions.
• Support platform upgrades, instance cloning, Automated Test Framework execution, troubleshooting, and ongoing platform maintenance.
• Estimate development effort, contribute to prioritization, and help ensure reliable delivery against customer and business expectations.
• Produce technical documentation, solution designs, proposals, and other materials while supporting platform governance and continuous improvement.
• Mentor and support team members, facilitate Scrum ceremonies and demos, and contribute to talent development and knowledge sharing.
• Stay current with ServiceNow capabilities and identify opportunities to improve platform functionality, methodologies, automation, and operational outcomes.

Requirements

• 3+ years of related professional experience in ServiceNow development, software engineering, or a comparable technical discipline.
• Technical training, relevant certification, or a degree in a related field.
• ServiceNow Certified System Administrator certification is required.
• Strong functional and technical expertise across Incident, Change, and Problem Management modules.
• Demonstrated experience with CMDB architecture, scoped application development, and ServiceNow platform configuration.
• Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, REST, and SOAP.
• Hands-on experience with IntegrationHub and MID Server administration.
• Solid understanding of ITIL processes, software development life cycle practices, and Agile/Scrum methodologies.
• Experience gathering requirements, creating technical designs, troubleshooting complex issues, and translating business needs into scalable solutions.
• Strong problem-solving abilities and the capacity to work independently as well as collaboratively.
• Clear, authoritative communication skills with the ability to influence technical and business stakeholders at different levels.
• Experience leading Agile ceremonies, Scrum demonstrations, collaborative working sessions, or similar team activities.
• Proven ability to mentor colleagues, support team development, identify process gaps, and drive methodology improvements.
• Strong customer focus, organizational skills, and the ability to manage delivery expectations while maintaining high-quality outcomes.
• Creative and analytical approach to developing innovative technical solutions.
• Must be legally authorized to work in the United States and able to pass a background check required to obtain a position of Public Trust.
• Willingness to work remotely with less than 10% travel as required.

Benefits

• Competitive annual salary range of $106,250–$143,750, depending on experience, geographic location, and applicable contractual requirements.
• Full-time, fully remote work arrangement.
• Full-flex work week designed to support work-life balance and personal priorities.
• Medical plan options, including options with Health Savings Accounts.
• Dental and vision coverage.
• 401(k) plan with company matching and pre-tax/post-tax contribution options.
• Paid time off, including vacation, sick, personal, and holiday leave.
• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
• Paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability coverage, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel insurance.
• AI-powered career development resources and internal mobility support.
• Wellness programs and a supportive, innovation-focused workplace culture.
• Opportunities to grow technical expertise, mentor others, and contribute to meaningful enterprise technology initiatives.
• Security clearance sponsorship through the Public Trust background-check process; no existing clearance is required.