ServiceNow Developer Senior

About the role

Own the opportunity as a ServiceNow Developer Senior and help ensure the mission is never interrupted. As a ServiceNow Developer Senior, you will help ensure today is safe and tomorrow is smarter. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle. This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

What you'll do

• Design and configure Service Portal widgets, pages, and Service Catalog items
• Build custom Table and form design layouts and data structures
• Secure platform data using precise Access Control Lists (ACLs)
• Automate business logic using Flow Designer and integrated APIs
• Set up email and event-based Notifications
• Write robust client-side and server-side Scripting (Client Scripts, Business Rules, Script Includes)
• Implement and optimize Document Intelligence for automated data extraction
• Deploy and manage Walk-in user experience via Workplace Service Kiosk and Workplace Visitor Management
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs
• Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
• Reliably estimates relative work effort for various requests for self/team to enable prioritization
• Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution
• Proactively stays on top of new capabilities in the platform
• Mentors junior talent
• Handles other duties as assigned

What you'll need to succeed

• 3+ years of related experience
• Experience in Service Portal, Service Catalog architecture, and ACL security
• Experience with Flow Designer, API integrations, and client/server-side scripting
• Experience with Document Intelligence, Workplace Service Kiosk, and Workplace Visitor Management modules
• Understanding of ITIL processes and SDLC practices, including Agile/Scrum requirements gathering
• Problem-solving skills and problem-solving leadership
• Ability to communicate as a technical authority and contribute to proposals and technical specifications, and lead Scrum demos, work groups, and team efforts
• Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, and support staff development
• Ability to drive methodology changes, manage customer deliverables, and identify and resolve process issues
• ServiceNow Certified System Administrator certification required
• Must be able to pass a background check to obtain a position of Public Trust

Pay & benefits

• Salary range: $106,250 - $143,750 (set based on experience, geographic location and possibly contractual requirements)
• Full-flex work week with remote work options
• Comprehensive benefits and wellness packages, including multiple medical plan options (some with Health Savings Accounts), dental plan options, and a vision plan
• 401(k) plan with company match, offering both pre and post-tax contribution options
• Paid time off: 15 days of paid leave per calendar year for vacations, personal business, and illness; 10 paid holidays per year (prorated based on hire date)
• Paid Family Leave program: up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
• Paid parental, military, bereavement and jury duty leave
• AI-powered career tool that identifies career steps and learning opportunities
• Internal mobility team focused on helping you achieve your career goals
• Less than 10% travel required
• 40 scheduled hours per week