ServiceNow Developer - REMOTE

About Us

Systone is a digital services company that plays a pivotal role in supporting government missions and objectives through Agile Delivery Management, Human Centered Design, and Software Engineering. We provide government and businesses with tools and services needed to serve citizens and customers. Our mission is to support the government as the trusted liaison between business and technology, empowering teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaboration.

Why Join Us?

• Innovative Projects: Work on impactful projects that improve the lives and health of citizens through technology.
• Collaborative Environment: Join a team that values open communication, collaboration, and a badgeless approach to working with clients and partners.
• Professional Growth: Take advantage of opportunities for professional development and career advancement.
• Inclusive Culture: Be part of a diverse and inclusive team that values different perspectives and experiences.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and modules within enterprise environments, ensuring scalability, performance, and compliance with organizational standards.
• Implement and support core ServiceNow modules such as ITSM, CSM, and custom scoped applications, including workflows, forms, business rules, UI policies, client scripts, and integrations.
• Develop server-side and client-side scripts using JavaScript to extend platform functionality and automate business processes.
• Support ServiceNow upgrades, patch management, and platform enhancements while maintaining upgrade-safe development practices.
• Conduct system troubleshooting, root cause analysis, and performance tuning to ensure reliability and high availability.
• Collaborate with architects, business analysts, and stakeholders to translate requirements into scalable technical solutions and provide recommendations based on platform best practices.
• Maintain platform security, including role-based access controls, data governance, and compliance with enterprise security policies.

Requirements

• A bachelor's degree or commensurate experience.
• 5+ years of ServiceNow development and architecture experience in enterprise environments.
• Certified Application Developer Certification.
• Experience with ServiceNow Enterprise and multi-instance management.
• Ability to develop AI-powered automation solutions for incident resolution, knowledge management, and user assistance.
• Strong proficiency in JavaScript, including server-side scripting (Business Rules, Script Includes, Scheduled Jobs) and client-side scripting (Client Scripts, UI Policies, UI Actions).
• Experience developing and maintaining ITSM, CSM, and/or custom scoped applications.

Qualities

• You deliver in small pieces while thinking about how they fit into the whole.
• You welcome change as a positive and never consider anything you deliver “final.”
• You never knowingly deliver something that is wrong or of poor quality.
• You actively contribute to a learning team culture, offering and receiving feedback with curiosity and respect.
• Comfortable collaborating within a Scrum Team.
• Capable of both deciding next actions and knowing when a decision requires sign-off from management.
• Thrives in a dynamic work environment.
• Communicates clearly to express and share ideas with business leaders who have a non-technical background.
• Flexible and open to working collaboratively within a group, actively networking with others, and providing feedback to ensure decisions stick.

In order to be considered eligible for this opportunity, you must be a US Citizen and reside in the US.