ServiceNow Developer – Mid Level

Centennial Technologies is seeking a mid-level ServiceNow Developer with hands-on experience in modules such as IT Service Management (ITSM), IT Operations Management Visibility (ITOM Visibility), Hardware Asset Management (HAM), and Governance, Risk, and Compliance / Integrated Risk Management (GRC/IRM). The ideal candidate will collaborate with cross-functional stakeholders to translate business requirements into robust, scalable, and secure ServiceNow solutions.

Responsibilities

• Design, develop, and implement custom applications, workflows, UI policies, business rules, client scripts, and integrations on the ServiceNow platform.
• Configure and customize core modules including ITSM, ITOM, HAM, and GRC/IRM.
• Build and maintain data models, transform maps, and discovery patterns to ensure accurate and reliable CMDB and service mapping.
• Develop automation strategies using Flow Designer, IntegrationHub, scheduled jobs, and orchestration capabilities.
• Evaluate business requirements and translate them into high-quality technical solutions aligned with industry and platform best practices.
• Ensure platform scalability, maintainability, and adherence to governance standards.
• Conduct code reviews and enforce development standards across the ServiceNow ecosystem.
• Design and implement APIs/integrations with external systems using REST, SOAP, MID Servers, and IntegrationHub spokes.
• Troubleshoot integration issues, optimize performance, and ensure secure data exchange.
• Enhance CMDB data quality using discovery, service mapping, and reconciliation rules.
• Configure ITOM Visibility components including Discovery, Service Mapping, Event Management (optional if applicable).
• Work with stakeholders to maintain CMDB governance, lifecycle management, and audit readiness.
• Implement and customize GRC/IRM modules such as policy & compliance, risk management, and audit management.
• Configure Hardware Asset Management (HAM) lifecycles, normalization, reconciliation, and asset workflows.
• Work closely with product owners, process owners, architects, and business teams to refine requirements and deliver impactful solutions.
• Provide mentoring and technical guidance to junior developers and administrators.
• Participate in Agile ceremonies, sprint planning, and backlog grooming.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of total experience including 3+ years of hands-on ServiceNow development.
• Strong proficiency in JavaScript, Glide API, Jelly, AngularJS, UI Builder, and Flow Designer.
• Experience with at least 2 major modules such as ITSM, ITOM, ITAM, HAM, IRM, and CAM.
• Demonstrated experience in building complex workflows, integrations, and custom applications.
• Strong understanding of CMDB architecture, discovery probes, patterns, and data governance.
• Must be Certified System Administrator (CSA).
• Must be a U.S. Citizen with ability to obtain public trust clearance.

Preferred Qualifications

• Certified Application Developer (CAD).
• ServiceNow CIS (Certified Implementation Specialist) Certifications in ITSM, or Risk and Compliance (RC).

Schedule

Hybrid – At least 4 days onsite in Tysons Corner, VA.

Full-time.

Benefits

• Medical, Dental, and Vision Insurance.
• Short-Term and Long-Term Disability.
• Life Insurance.
• 401(k) Retirement Plan.
• Paid Time Off and Federal Holidays.

About the company

Centennial Technologies Inc. is committed to a healthy work-life balance and provides a collaborative and supportive professional environment. We offer flexible PTO, casual work culture, and regular opportunities for career advancement and skills development.

Our culture includes:

• Supportive work environment that promotes work-life balance.
• Performance-based rewards and recognition.
• Regular employee feedback and collaboration.
• Paid training in emerging technologies and federal compliance.
• Client-focused, employee-centered growth.