ServiceNow Developer III

U.S.-based employees.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company contribution
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits
• Up to 6 scheduled paid holidays per calendar year
• Up to 112 hours of PTO annually, accrued based on years of service (eligible hourly/non-exempt and exempt employees)
• Up to 8 hours of paid volunteer time annually
• Additional paid sick leave as required by state or local law

Responsibilities

• Design, develop, and maintain ServiceNow applications, workflows, business rules, UI policies, UI actions, Flow Designer flows, and scripted components across core modules (e.g., ITSM, CMDB, Asset Management, Integrations).
• Lead API and integration development to support external customer and partner use cases, including designing secure REST APIs, webhooks, and event-driven push patterns for downstream systems.
• Build and support ServiceNow integrations using best-practice patterns and platform capabilities (e.g., IntegrationHub/Spokes, MID Server, REST/SOAP, scripted REST APIs) while enforcing authentication, authorization, and data minimization standards.
• Partner with security, compliance, and platform governance teams to ensure integrations (especially external-facing endpoints) meet required controls for data protection, auditing, and performance.
• Serve as a technical lead on complex initiatives, providing guidance on architecture, data models, integration strategies, and development standards.
• Partner with product managers and business stakeholders to translate requirements into scalable technical solutions, including defining interface contracts and field mappings for integrations.
• Ensure solutions adhere to platform standards for security, performance, availability, and maintainability; proactively identify and remediate scalability and reliability risks.
• Lead code reviews and promote development best practices across the ServiceNow team (testing, source control, peer review, CI/CD, and release governance).
• Troubleshoot and resolve production issues, performing root cause analysis and implementing durable fixes; support incident/problem management processes.
• Support platform upgrades, patching, and feature adoption to ensure continued platform health, including remediation of breaking changes and regression testing.
• Contribute to documentation, knowledge sharing, and continuous improvement of ServiceNow development processes, including API documentation and runbooks.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• 5+ years of hands-on ServiceNow development experience in enterprise environments.
• Strong experience with JavaScript, Glide APIs, scripting best practices, and ServiceNow data models.
• Demonstrated experience building, securing, and operating integrations with external systems (e.g., REST APIs, webhooks, IntegrationHub/MID Server patterns).
• Experience leading or contributing to platform migrations, including migrating from other ticketing/ITSM systems into ServiceNow (data mapping, transformation, reconciliation, and cutover support).
• Experience integrating ServiceNow with CMDB/Asset data sources and downstream consumers, including event-driven update patterns and interface contract management.

Qualifications

• Experience with ServiceNow best practices, platform governance, and upgrade strategies.
• Strong hands-on development experience with core ServiceNow platform technologies, including Flow Designer, Workflow (legacy), Service Catalog (Catalog Items, Record Producers, Variable Sets/MRVS), and Service Portal / UI Builder.
• Proficiency with ServiceNow scripting and configuration elements such as Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Notifications.
• Experience building and maintaining reports/dashboards and operational visibility (including SLA configuration, metrics, and analytics).
• Strong problem-solving skills with the ability to work independently on complex technical challenges.
• Excellent communication skills and the ability to explain technical concepts to non-technical stakeholders.

Preferred Experience

• ServiceNow Certified System Administrator (CSA) certification highly desired; additional ServiceNow certifications are a strong plus.
• Experience designing and operating external-facing integrations using ServiceNow Integration Hub, Service Bridge, scripted REST APIs, and webhook-based push models.
• Hands-on experience with CMDB, Discovery, Service Mapping, and asset data lifecycle management.
• Experience migrating from legacy or third-party ticketing/ITSM systems into ServiceNow, including data extraction, transformation, reconciliation, and phased cutovers.
• Familiarity with performance tuning, scalability considerations, and API governance for high-volume integrations.
• Experience with Automated Test Framework (ATF), CI/CD pipelines, and source control strategies for ServiceNow development.
• Experience working in regulated or security-conscious environments with strict compliance and audit requirements.

Work Environment

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands

• Regular verbal and written communication with colleagues and clients to address project-related inquiries.
• Seated at a workstation for approximately 75% of the time, with occasional movement throughout the office.
• Consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices.
• Transporting equipment boxes weighing up to 25 pounds within the building and to other locations.