ServiceNow Developer III

Responsibilities

An average Day:

• Serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions.
• Collaborates with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions.
• Designs, develops, configures, tests, and maintains ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
• Led the development and enhancement of ServiceNow capabilities across areas such as ITSM, request management, knowledge management, asset management, CMDB, and other supported modules.
• Maintains and optimizes existing ServiceNow applications to ensure continued functionality, reliability, performance, and alignment with operational needs.
• Troubleshoots and resolves issues related to ServiceNow application functionality, workflows, integrations, system performance, and data quality.
• Supports platform governance by following established development standards, change management procedures, documentation requirements, and configuration management practices.
• Develops, enhances, and maintains integrations between ServiceNow and third-party enterprise systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT authentication, and other secure integration patterns.
• Performs unit testing, supports system integration testing, assists with user acceptance testing, and validates deployments prior to production release.
• Creates and maintains technical documentation, system design artifacts, knowledge articles, and user guidance related to developed solutions.
• Provides technical support and subject matter expertise for ServiceNow-related incidents, service requests, problems, and enhancement efforts.
• Participates in meetings with government and contractor personnel to provide status updates, technical recommendations, and solution demonstrations.
• Supports full platform administration including ACL configuration, role/access management, instance cloning, upgrades, performance tuning, AI governance controls, and operational sustainment activities to ensure continuity of service.

Qualifications

• Must be a U.S. Citizen.
• Proven experience developing, configuring, and supporting applications within the ServiceNow platform.
• Demonstrated experience with ServiceNow scripting and development technologies, including JavaScript, business rules, client scripts, UI policies, Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices.
• Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities.
• Hands-on experience with ServiceNow Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations.
• Experience with AI-driven development using the ServiceNow SDK preferred.
• Strong analytical and problem-solving skills with careful attention to detail.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams, stakeholders, and end users.
• Ability to work independently and efficiently in a fast-paced, mission-oriented environment.
• Experience supporting federal environments or regulated enterprise environments is preferred.

Pay

The salary range for this position is USD $96,800.00/Yr. - USD $154,880/Yr. Actual compensation will be determined based on several factors permitted by law.

Benefits

AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $96,800.00/Yr. - USD $154,880/Yr. Actual compensation will be determined based on several factors permitted by law.