ServiceNow Developer (Developer III)

Location: Charlotte, NC (Hybrid - 4 Days Onsite, 1 Day Remote)
Employment Type: W2 Contract-to-Hire

About the role

We are seeking an experienced Senior ServiceNow Developer to design, develop, and enhance enterprise ServiceNow solutions supporting HR Service Delivery (HRSD), IT Service Management (ITSM), and platform integrations. This role will focus on workflow automation, custom application development, API integrations, and platform optimization to improve operational efficiency and user experience.

The ideal candidate is a hands-on developer with strong JavaScript expertise, deep knowledge of the ServiceNow platform, and experience delivering scalable enterprise solutions in an Agile environment.

Responsibilities

• Design, develop, and maintain custom ServiceNow applications and platform enhancements.
• Configure and develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Flow Designer workflows, and other platform components.
• Build and support Service Catalog items, Record Producers, and automated fulfillment workflows.
• Develop and maintain integrations using REST APIs, SOAP, IntegrationHub, and MID Server.
• Design and implement HRSD and ITSM solutions that streamline business processes and improve service delivery.
• Automate workflows to increase operational efficiency and reduce manual processes.
• Collaborate with business analysts, architects, product owners, and technical teams to translate business requirements into scalable ServiceNow solutions.
• Troubleshoot and resolve complex platform, application, and integration issues.
• Participate in code reviews and promote development best practices.
• Support Agile development teams throughout the software development lifecycle.

Requirements

• 5+ years of hands-on ServiceNow development experience.
• Strong proficiency in JavaScript and the ServiceNow Glide API.
• Experience developing:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Policies
  • UI Actions
  • Flow Designer workflows
• Experience building and supporting REST and SOAP integrations.
• Experience with ServiceNow HRSD and ITSM modules.
• Hands-on experience with IntegrationHub and MID Server.
• Experience working within Agile/Scrum development environments.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) certification.
• Experience with Employee Center and/or Service Portal development.
• Experience integrating ServiceNow with enterprise applications such as Azure Active Directory, SAP, Snowflake, or similar platforms.
• Experience using Git, Azure DevOps, or other CI/CD and DevOps tools.
• Experience building AI-enabled workflows, Virtual Agent solutions, or intelligent automation capabilities.

Skills

• ServiceNow Application Development
• JavaScript & Glide API
• HRSD & ITSM
• Flow Designer
• IntegrationHub
• REST & SOAP APIs
• MID Server
• Workflow Automation
• Service Catalog Development
• Agile/Scrum Methodologies
• Troubleshooting & Root Cause Analysis
• Technical Documentation

Nice to Have

• Employee Center
• Service Portal
• AI-powered workflows
• Virtual Agent
• Git / Azure DevOps / CI/CD