ServiceNow Developer (CSM/ITSM)

Work Mode: 100% Remote | Location: Herndon, VA | Duration: 10/08/2026 – 09/08/2027 | Potential: Contract-to-hire after ~1 year | Travel: 0–10%

About the Role

Join an initiative focused on building scalable automation and customer-facing capabilities on the ServiceNow platform. You will collaborate with stakeholders to deliver enhancements and integrations across CSM and ITSM, leveraging modern features including AI-driven capabilities.

Responsibilities

• Design and develop scalable, maintainable solutions across ServiceNow CSM and ITSM.
• Own end-to-end delivery from design through deployment and continuous improvement.
• Build and optimize automated workflows using Flow Designer to reduce manual effort.
• Develop customer portals and self-service capabilities to elevate user experience.
• Integrate ServiceNow with internal/external systems via Integration Hub and REST/SOAP APIs.
• Implement and maintain bi-directional data synchronization with partner systems.
• Leverage Now Assist and AI capabilities to drive intelligent automation and insights.
• Create and maintain service catalog items with automated fulfillment workflows.
• Design notification and alerting mechanisms to improve communication and service delivery.
• Collaborate with business analysts and stakeholders to define and deliver scalable solutions.
• Write clean, maintainable code; develop and execute test cases; document solutions.
• Stay current with ServiceNow releases and apply enhancements.

Requirements

• US Citizenship.
• Certified ServiceNow System Administrator (CSA).
• 5+ years of ServiceNow development experience.
• Hands-on expertise with CSM and ITSM.
• Strong experience with Flow Designer and workflow automation.
• Integration Hub and API development (REST/SOAP, JSON).
• Proficiency in JavaScript and ServiceNow scripting.
• Solid understanding of ITIL processes.
• Familiarity with Agile/Scrum methodologies.

Preferred Qualifications

• Experience with ServiceNow products such as ITOM, CMDB, SPM, Security Operations, and IRM.
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundation (v3 or higher).
• Experience with Now Assist and AI-powered automation.
• Experience building bi-directional system integrations at scale.

Schedule

40 hours/week