ServiceNow Developer

State Corporation Commission (SCC) is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Requirements

• ServiceNow development and configuration (4 years required)
• JavaScript and ServiceNow client-side and server-side scripting (3 years required)
• API integration design, security, and troubleshooting (2 years required)
• REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring (2 years required)
• ServiceNow ITSM processes and modules (2 years required)
• Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing (2 years required)
• ServiceNow data models, tables, reference relationships, and CMDB (2 years required)
• User-centered solution design, accessibility, security, and maintainability (2 years required)
• Testing, code review, source control, and release-management practices (2 years required)
• Analytical, troubleshooting, documentation, and communication skills (3 years required)
• Collaboration with technical and non-technical stakeholders (3 years required)
• Employee Center, Service Portal, UI Builder, and configurable workspaces (2 years required)
• ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search (2 years required)
• Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification (2 years required)
• Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine (2 years desired)
• Automated deployment pipelines, Agile delivery, and DevOps practices (2 years desired)

Benefits

• Long-term stability with multi-year opportunities and room to grow
• Comprehensive health coverage for you and your family
• 401(k) program for financial security
• Green Card assistance with immediate processing, if required

Date Posted: 24-Aug-2026