ServiceNow Consultant (2794)

Duties & Responsibilities

• Support migration from an Ivanti Neurons to ServiceNow enterprise service desk environment.
• Provide consultation for project planning.
• Identify project risks and recommend mitigations.
• Develop, customize, and maintain ServiceNow applications, modules, and integrations.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Design, develop, test, and implement ServiceNow solutions in alignment with industry best practices.
• Troubleshoot and resolve issues in ServiceNow applications and integrations.
• Provide consultation on emergent ServiceNow patches or new functionality.
• Support the customer community in verifying end user account requirements in accordance with audit constraints.
• Assess ServiceNow releases for impacts to customers and provide the results of analysis to leadership.
• Coordinate release testing with project manager in the appropriate module, compile results, and identify deficiencies along with business impacts.
• Recommend business workarounds for system defects.
• Support ServiceNow release deployment to Users including preparation of pre-release communications, responding to end user trouble tickets, support release-related training, and monitor system data for accuracy.
• Prepare documentation required for end-user training.
• Career Development: Support the identification and recommendation of system improvements.

Required Qualifications

• DoD Top Secret Clearance is required.
• Candidate selected will be subject to a government background investigation and must meet eligibility requirements for access to classified information.
• Must have at least seven (7) years of related experience in ServiceNow and/or its modules.
• Must have prior ServiceNow solution design, development, deployment, and sustainment experience.
• Must be proficient in Microsoft Office Suite.
• Must work well independently; have the ability to interface with customers in senior/executive level positions.
• Must have strong written and verbal communication skills and must provide customer service both internally and externally.
• Must have current experience in JavaScript, knowledge of markup languages like HTML and XML, and familiarity with languages like CSS.
• Must have experience with ServiceNow modules such as ITSM, SPM, ITOM, ITAM, and CSMMust be able to obtain CompTIA Security + and OS certifications within 30 days of hire.

Desired Qualifications

• Navy or DOD experience is desired.
• Certified System Administrator (CSA)Security+ certification

Education Requirements

• Bachelor’s degree in any Business or IT discipline.

Education Substitution

• An additional four (4) years of directly related experience can be substituted for a degree.

Benefits

• Equal Opportunity Employer.

Pay

• Compensation is competitive and commensurate with experience.

Schedule

• Full-time position.