ServiceNow Business Process Manager

About the role

The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their business outcomes using ServiceNow.

Responsibilities

• Deliver Industry Best Practice guidance
• Collaborate with customers to achieve their business outcomes using ServiceNow
• Lead all process and design workshops for the project
• Be a trusted advisor with the customer throughout the engagement
• Identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system
• Use your know-how, creativity, and analytical powers to solve clients’ most complex business problems
• Communicate and inspire teams to bring their A-game

Requirements

• Minimum 5+ years’ experience working in the ServiceNow platform
• Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering
• Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories
• Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow
• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Qualifications

• Minimum 5+ years’ experience working in the ServiceNow platform
• Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering
• Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories
• Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow
• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Skills

• Excellent communication skills both verbal and written and presentation and facilitation skills
• Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
• Extensive experience in process management competencies
• Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills
• Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
• Extensive experience in process management competencies

Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Pay

Annual Salary Range: $94,400 to $266,300

Schedule

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.