ServiceNow Business Process Consultant

About the role

The ServiceNow Business Process Consultant plays a crucial role in transforming client businesses through innovative solutions. This role involves translating client requirements into functional designs, leading process workshops, and collaborating with cross-functional teams to ensure successful implementations.

Responsibilities

• Translate client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow.
• Lead process workshops, facilitate stakeholder interviews, develop feature lists and user stories for Agile delivery.
• Provide guidance throughout the implementation lifecycle, ensuring alignment to platform standards.
• Support User Acceptance Testing (UAT) and Quality Assurance (QA), collaborate with cross-functional teams, and deliver value-driven outcomes.

Requirements

• Minimum 3+ years' experience working in the ServiceNow platform.
• Minimum 2+ years' experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 2+ years' experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 2+ years' experience identifying how to meet business requirements using ServiceNow.
• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience).

Qualifications

• ITIL v4 Managing Professional or Strategic Leader Certification.
• Agile Scrum Product Owner Certification.
• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
• Excellent communication skills both verbal and written and presentation and facilitation skills.
• Advanced MS Office skills (Word, Excel, Visio and PowerPoint).
• Extensive experience in process management competencies.
• Agile Scrum Master certification.
• Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

Skills

• Strong understanding of ServiceNow platform and its capabilities.
• Experience in Agile methodologies and Scrum practices.
• Ability to lead and manage projects effectively.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.

Benefits

At Accenture, we offer a comprehensive benefits package including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. For more details, visit our Employee Benefits page.

Pay

Annual salary range for this role varies based on location and may be up to $196,000 annually in certain locations. For more details, refer to the Salary Ranges page.

Schedule

Travel may be required for this role, with an expected travel percentage ranging from 25% to 100% depending on business need and client requirements.

Contact Information

To request an accommodation during the recruitment process, please contact us at 1 (877) 889-9009 or via email. For more information on our commitment to equal employment opportunity, please visit our Equal Employment Opportunity Statement.