ServiceNow Business Analyst Senior
Pinnacle Method Consulting · United States · 1 wk ago
RemoteRemoteAnalystFull-time
Job Duties
- Serve as a liaison between business stakeholders, the contracted the Epic Team, and contracted O&M team.
- Be responsible for gathering, analyzing, documenting, validating business and functional requirements, Quality Assurance/internal testing, communications, and training associated with GetHelp ESM epics.
Qualification
- Experience as a business analyst for any system AND is a current ServiceNow Certified System Administrator (CSA); OR ORExperience as a ServiceNow BA.
- Demonstrated, specific experience in working in the ServiceNow platform, in at least one of the following modules: ITAM, HRSD, ITSM, WSD, or GRC
- ServiceNow Strategic Portfolio Management experience
- Strong communication skills with both technical and non-technical audiences.
- Eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
- Facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
- Facilitating requirements gathering sessions to create user stories.
- Experience creating functional specifications, wireframes, process maps, and supporting UAT.
- Able to translate business requirements into ServiceNow configuration and development needs.
- Working in a Waterfall and/or Agile/Scrum environment and support project delivery.
- Developing training materials and providing training