Senior ServiceNow Business Analyst

Job Functions

• Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs.
• Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities.
• Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria.
• Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks.
• Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes.
• Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization.
• Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.

Requirements

• US Citizen; Active Public Trust clearance or the ability to obtain one
• Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment
• Hands-on experience with ServiceNow, including familiarity with common modules and functionality
• Proficiency in developing business process documentation using Microsoft Visio or similar tools
• Experience translating business needs into detailed technical requirements
• Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions. Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program (EAP) for mental health and wellness support

Qualifications

Bravium Consulting verifies candidate identity as part of its hiring process to prevent interview fraud and protect company and client data. Identity verification is conducted after a conditional offer of employment and prior to the start date is a required condition of employment. Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.