ServiceNow Business Analyst & Quality Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Business Analyst & Quality Engineer based in the United States. This role combines business analysis, quality engineering, and ServiceNow expertise to strengthen the reliability of an enterprise Federal Agency platform. You’ll translate business needs into clear requirements, user stories, acceptance criteria, and testable delivery outcomes. A major focus will be designing and maintaining automated and regression testing using ServiceNow’s Automated Test Framework (ATF). You’ll independently assess release readiness, analyze defects, and provide evidence that changes meet both technical and user expectations. The role works across product owners, developers, architects, administrators, testers, and stakeholders in a collaborative delivery environment. You’ll also help improve test automation, reduce escaped defects, and establish repeatable quality practices across the platform. This is a remote opportunity offering the chance to directly influence platform reliability, security, maintainability, and upgrade readiness. How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.