ServiceNow Business Analyst & Quality Engineer

Responsibilities

• Elicit, analyze, and document business needs, process flows, and user stories for ServiceNow enhancements.
• Maintain agile artifacts and planning data related to ServiceNow development.
• Support prioritization based on business value, risk, and dependencies.
• Facilitate requirements clarification among stakeholders to ensure delivery readiness.
• Own test strategy, regression baseline, and release-quality evidence for the platform.
• Design, build, and execute automated test suites covering critical platform functions.
• Perform functional, integration, regression, exploratory, performance, and release-validation testing.
• Capture and manage user acceptance testing, and maintain traceability of acceptance criteria.
• Analyze and report defects, track remediation, and identify defect patterns.
• Prepare release evidence and provide readiness recommendations.
• Validate upgrade and patch readiness through targeted testing.
• Perform post-production validation and rollback verification.
• Measure testing metrics and recommend improvements to increase confidence.

Requirements

• Minimum three years of experience in business analysis and software quality engineering or test automation.
• At least two years of hands-on ServiceNow testing experience, including Automated Test Framework (ATF).
• Experience designing risk-based test plans, test cases, and defect workflows.
• Experience testing integrations, workflows, security, catalog functions, and transactions.
• Knowledge of ServiceNow release/change processes and independent evaluation skills.
• Preferred certifications include ServiceNow CSA, ATF training, and ISTQB.
• U.S. citizenship and ability to pass a High Risk IT background investigation.
• Federal consulting or financial-regulatory experience and knowledge of performance testing and CI/CD automation are preferred.

Pay

The posted salary range for this role is $80,000-95,000.

Benefits

• Medical, dental, and vision insurance starting the first month after joining.
• 401(k) plan with immediately vested employer contributions and no matching required.
• Generous paid time off policy, including wellness leave and federal holidays.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.