ServiceNow Business Analyst Public Trust (Remote) NI

About the role

We are open to supporting 100% remote work anywhere within the continental US.

Responsibilities

• Work with government stakeholders to gather, document, and validate business and functional requirements.
• Translate business needs into user stories, workflows, process maps, and functional specifications.
• Closely work with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects.
• Aid in the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence.
• Analyze existing business processes and recommend improvements using ServiceNow best practices.
• Create and maintain documentation including BRDs, process flows, SOPs, and training materials.
• Assist with backlog grooming, sprint planning, and Agile ceremonies.
• Use diagramming tools to create mockups, workflows to elicit requirements.
• Facilitate workshops, meetings, demos, and UAT sessions with business users.
• Support testing activities including test case creation, defect tracking, and validation.
• Provide end-user support and training when needed.

Requirements

• Bachelor’s Degree from an accredited institution
• 4+ years’ experience as a Business Analyst in a fast-paced client facing solution delivery environment.
• 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.).
• 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback.
• 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence.
• 1+ years of experience with ServiceNow platform capabilities and workflows.
• 1+ years of experience with Agile/Scrum methodologies.
• Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply.
• Candidate must reside in the U.S., be authorized to work in the U.S.

Qualifications

• Excellent oral and written communication skills
• Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.
• Experience thriving in ambiguous solution-delivery environments.
• Ability to work independently and within one or more teams with excellent time management, organizational, and reporting skills.
• Ability to work well under constantly changing deadlines and priorities.
• Excellent analytical, communication, and stakeholder management skills.

Skills

• Experience with multiple technologies (ServiceNow, Jira, Confluence).

Benefits

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

Pay

The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Nationwide Remote Office (US99)