ServiceNow Architect- W2 only

ServiceNow Architect Key Responsibilities Assess current and planned use of ServiceNow Enterprise Architecture and CSDM (Common Service Data Model) alignment. Review and document DEN s ServiceNow Enterprise Architecture configuration, business applications, technical services, and related CSDM records. Establish and document NPR (New Product Review) Intake Standard Operating Procedure (SOP) and process improvements. Design end-to-end intake process using ServiceNow Demand Management including forms, lifecycle, required fields, and routing. Support technical review processes via Architecture Round Table (ART) for screening, review checkpoints, prioritization, and outcome documentation. Define and document ART processes, including feedback, approvals, risks, objections, and decision records. Provide configuration and data recommendations for ServiceNow, including dashboards, reporting, and stakeholder tracking. Support scenario testing and User Acceptance Testing (UAT) for various intake and demand scenarios. Deliver knowledge transfer, process maps, decision trees, operating guidance, and training for DEN stakeholders. Expected Deliverables Summary review of current and target-state ServiceNow EA & CSDM, with configuration gap analysis and recommendations. Documented NPR Intake Process SOP, including intake forms, lifecycle, routing, and disposition. ART Technical Review Model, criteria, and documentation guidelines. Practical ServiceNow configuration and data recommendations for demand management. Scenario testing and UAT support for intake and demand processes. Knowledge transfer, documentation, and final recommendations for stakeholders. Experience Requirements 5+ years of hands-on ServiceNow architecture, Strategic Portfolio Management, Demand Management, Enterprise Architecture/APM, CSDM, ITSM, service modeling, process design, and stakeholder management. Experience designing intake workflows, review boards, approval/decision tracking, dashboards, business application/service instance modeling, and governance processes. Strong focus on sustainable, auditable, and practical solutions with minimal unnecessary customization. Out Of Scope Ongoing production support or managed services outside initial engagement. Broad ServiceNow implementations beyond NPR intake, EA, CSDM, and ART review. Custom application development or heavy customization unless explicitly approved. Cybersecurity or unrelated security assessments. Vendor selection or legal contract negotiations.