ServiceNow Architect (On-site)
for each section.
We need - for any list of duties/requirements/benefits.
We need
for prose.
We must preserve all substantive information; do not invent or summarize away detail.
We must not include boilerplate: EEO, accommodation, legal, cookie/navigation, etc. Also remove duplicated lines.
We must not create sections with filler like "commensurate with experience". Not relevant.
We need to decide sections:
- About the role: includes the introductory paragraphs about role contingent, work description, maybe also location? But location maybe separate.
- Responsibilities: list of duties from "What You’ll Be Doing".
- Requirements: "What You Must Bring" (mandatory).
- Qualifications: "What We Would Like You To Have" (preferred).
- Skills: "Professional Skills".
- Pay: pay range.
- Schedule: onsite 5 days a week in Fort Lee, Virginia.
We might also include a short paragraph about location under Schedule.
We must not repeat job title.
We must not include Job ID etc.
We must not include "Bot and Third-Party Applications" etc.
We must not include "Working at ICF" etc (that's boilerplate). Remove.
We must not include "Candidate AI Usage Policy" etc.
We must not include "Read more about workplace discrimination rights..." etc.
We must not include "All information you provide will be kept confidential..." etc.
We must not include "We will consider for employment qualified applicants with arrest and conviction records." etc.
We must not include "Reasonable Accommodations are available..." etc.
We must not include "To request an accommodation, please email Candidateaccommodation@icf.com" etc.
We must not include "For more information, please read our EEO policy." etc.
We must not include "We can only solve the world's toughest challenges..." etc (that's boilerplate). Remove.
We must not include "ICF is a global advisory and technology services provider..." etc (boilerplate). Remove.
We must not include "Together, our employees are empowered..." etc.
We must not include "For more information, please read our EEO policy." etc.
We must not include "Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act." etc.
We must not include "Candidate AI Usage Policy" etc.
Thus we keep only substantive content: role description, responsibilities, requirements, qualifications, skills, pay, schedule.
Now we need to extract each piece precisely.
Let's copy the relevant text.
From the description:
Opening:
"Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award."
Then:
"The Work Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. As a ServiceNow Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects."
That's about the role.
Then:
"Job Location- Must be able to work onsite in Fort Lee, Virginia five days a week."
Then:
"What You’ll Be Doing (Responsibilities/Day To Day) Solution Design and Architecture: Provide expert guidance on ServiceNow capabilities, customization options, and best practices. Lead the design of ServiceNow solutions that meet clients' requirements and leverage the ServiceNow platform and integrations effectively. Identify and solve potential challenges.Implementation Support: Support the delivery of ServiceNow solutions. Provide technical oversight and ensure the design is accurately implemented. Ensure deliveries follow ICF and ServiceNow standards and processes. Oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across platforms.Performance Optimization: Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions. Address performance bottlenecks.Quality Assurance: Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices.Project Management: Work with project managers to keep projects within scope and timeline. Communicate project status with practice leadership and clients. Support deployment registrations to maintain ServiceNow partner status.Security and Compliance: Design the security plan and ensure all solutions follow security best practices and compliance requirements. Work with security teams to implement security measures and maintain a secure environment.Documentation and Knowledge Sharing: Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead knowledge sharing sessions across the practice.Continuous Learning: Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends. Enhance your expertise to provide innovative solutions and approaches.Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions.Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways, mentoring and coaching individuals, and tailoring growth plans.Strategic Relationships: Foster enduring relationships between ICF, ServiceNow, and our clients. Facilitate collaboration and issue resolution.Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow licenses sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution."
That's responsibilities.
Then:
"What You Must Bring 8+ years of experience implementing or architecting ServiceNow solutionsServiceNow Certified System AdministratorMust hold an active Secret ClearanceCandidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S."
Then:
"What We Would Like You To Have ServiceNow Certified Application DeveloperHighly preferred- CIS Certifications at least two of the following:SPMITSMDiscoverySecOpsEvent ManagementVulnerability ResponseIn-depth understanding of ServiceNow best practices and industry trendsUnderstanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 conceptsUnderstanding of Risk Management concepts and systems including IRM.Understanding of platform security including, RBAC, Data Policies, SSO, integration security.Experience with Integration Hub, Rest API and custom integration scripting.Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologiesExcellence in scripting languages (JavaScript, GlideScript) and other relevant languagesExperience in designing and leading complex solutions and integrationsDemonstrated expertise in system architecture and design principles, with the ability to develop scalable, resilient, and maintainable solutions.A proven technical leader who thrives on tackling new challenges, driving meaningful outcomes, and continuously growing through greater responsibility and leadership opportunities."
Then:
"Professional Skills Excellent written and oral communications skills to deliver concise technical solutionsExceptional problem-solving and critical-thinking abilitiesExcellent communication, presentation, and stakeholder management skillsExcellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery"
Then:
"Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Virginia Client Office (VA88)"
We need to preserve all substantive info. So for Pay we should include the explanation about factors and the range.
Now schedule: "Job Location- Must be able to work onsite in Fort Lee, Virginia five days a week." That's schedule/location.
We could put that under Schedule heading.
Now we need to format.
We need to avoid duplication: The responsibilities text includes headings like "Solution Design and Architecture:" etc. We should turn each into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we need to parse responsibilities into list items. The responsibilities are currently in paragraphs with headings like "Solution Design and Architecture: Provide expert guidance...". We can treat each heading+description as a list item. Or we could split by sentences? Better to treat each major bullet as a list item.
We need to preserve all substantive information; we can keep the text as is inside
- .
Similarly for requirements: "What You Must Bring" includes multiple items: "8+ years of experience implementing or architecting ServiceNow solutions", "ServiceNow Certified System Administrator", "Must hold an active Secret Clearance", "Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S." We'll make each a list item.
For qualifications: "What We Would Like You To Have" includes many items; we need to parse them into list items. The text is a bit run-on but we can split
for prose. We must preserve all substantive information; do not invent or summarize away detail. We must not include boilerplate: EEO, accommodation, legal, cookie/navigation, etc. Also remove duplicated lines. We must not create sections with filler like "commensurate with experience". Not relevant. We need to decide sections: - About the role: includes the introductory paragraphs about role contingent, work description, maybe also location? But location maybe separate. - Responsibilities: list of duties from "What You’ll Be Doing". - Requirements: "What You Must Bring" (mandatory). - Qualifications: "What We Would Like You To Have" (preferred). - Skills: "Professional Skills". - Pay: pay range. - Schedule: onsite 5 days a week in Fort Lee, Virginia. We might also include a short paragraph about location under Schedule. We must not repeat job title. We must not include Job ID etc. We must not include "Bot and Third-Party Applications" etc. We must not include "Working at ICF" etc (that's boilerplate). Remove. We must not include "Candidate AI Usage Policy" etc. We must not include "Read more about workplace discrimination rights..." etc. We must not include "All information you provide will be kept confidential..." etc. We must not include "We will consider for employment qualified applicants with arrest and conviction records." etc. We must not include "Reasonable Accommodations are available..." etc. We must not include "To request an accommodation, please email Candidateaccommodation@icf.com" etc. We must not include "For more information, please read our EEO policy." etc. We must not include "We can only solve the world's toughest challenges..." etc (that's boilerplate). Remove. We must not include "ICF is a global advisory and technology services provider..." etc (boilerplate). Remove. We must not include "Together, our employees are empowered..." etc. We must not include "For more information, please read our EEO policy." etc. We must not include "Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act." etc. We must not include "Candidate AI Usage Policy" etc. Thus we keep only substantive content: role description, responsibilities, requirements, qualifications, skills, pay, schedule. Now we need to extract each piece precisely. Let's copy the relevant text. From the description: Opening: "Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award." Then: "The Work Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. As a ServiceNow Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies. Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices. Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects." That's about the role. Then: "Job Location- Must be able to work onsite in Fort Lee, Virginia five days a week." Then: "What You’ll Be Doing (Responsibilities/Day To Day) Solution Design and Architecture: Provide expert guidance on ServiceNow capabilities, customization options, and best practices. Lead the design of ServiceNow solutions that meet clients' requirements and leverage the ServiceNow platform and integrations effectively. Identify and solve potential challenges.Implementation Support: Support the delivery of ServiceNow solutions. Provide technical oversight and ensure the design is accurately implemented. Ensure deliveries follow ICF and ServiceNow standards and processes. Oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across platforms.Performance Optimization: Conduct performance analysis and optimizations to improve the efficiency and responsiveness of ServiceNow and integrated solutions. Address performance bottlenecks.Quality Assurance: Design quality assurance plans and ensure the technical deliverables meet quality standards and best practices.Project Management: Work with project managers to keep projects within scope and timeline. Communicate project status with practice leadership and clients. Support deployment registrations to maintain ServiceNow partner status.Security and Compliance: Design the security plan and ensure all solutions follow security best practices and compliance requirements. Work with security teams to implement security measures and maintain a secure environment.Documentation and Knowledge Sharing: Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice. Lead knowledge sharing sessions across the practice.Continuous Learning: Stay updated on the latest developments in ServiceNow and integrated technologies, tools, and industry trends. Enhance your expertise to provide innovative solutions and approaches.Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions.Mentorship and coaching: Foster growth of our ServiceNow talent pool by targeting career pathways, mentoring and coaching individuals, and tailoring growth plans.Strategic Relationships: Foster enduring relationships between ICF, ServiceNow, and our clients. Facilitate collaboration and issue resolution.Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow licenses sales. Present proposed solutions to potential clients, explaining the technical details in a clear and understandable manner. Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution." That's responsibilities. Then: "What You Must Bring 8+ years of experience implementing or architecting ServiceNow solutionsServiceNow Certified System AdministratorMust hold an active Secret ClearanceCandidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S." Then: "What We Would Like You To Have ServiceNow Certified Application DeveloperHighly preferred- CIS Certifications at least two of the following:SPMITSMDiscoverySecOpsEvent ManagementVulnerability ResponseIn-depth understanding of ServiceNow best practices and industry trendsUnderstanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 conceptsUnderstanding of Risk Management concepts and systems including IRM.Understanding of platform security including, RBAC, Data Policies, SSO, integration security.Experience with Integration Hub, Rest API and custom integration scripting.Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologiesExcellence in scripting languages (JavaScript, GlideScript) and other relevant languagesExperience in designing and leading complex solutions and integrationsDemonstrated expertise in system architecture and design principles, with the ability to develop scalable, resilient, and maintainable solutions.A proven technical leader who thrives on tackling new challenges, driving meaningful outcomes, and continuously growing through greater responsibility and leadership opportunities." Then: "Professional Skills Excellent written and oral communications skills to deliver concise technical solutionsExceptional problem-solving and critical-thinking abilitiesExcellent communication, presentation, and stakeholder management skillsExcellent conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery" Then: "Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Virginia Client Office (VA88)" We need to preserve all substantive info. So for Pay we should include the explanation about factors and the range. Now schedule: "Job Location- Must be able to work onsite in Fort Lee, Virginia five days a week." That's schedule/location. We could put that under Schedule heading. Now we need to format. We need to avoid duplication: The responsibilities text includes headings like "Solution Design and Architecture:" etc. We should turn each into list items? The instruction: Use
- for any list of duties/requirements/benefits. So we need to parse responsibilities into list items. The responsibilities are currently in paragraphs with headings like "Solution Design and Architecture: Provide expert guidance...". We can treat each heading+description as a list item. Or we could split by sentences? Better to treat each major bullet as a list item. We need to preserve all substantive information; we can keep the text as is inside
- . Similarly for requirements: "What You Must Bring" includes multiple items: "8+ years of experience implementing or architecting ServiceNow solutions", "ServiceNow Certified System Administrator", "Must hold an active Secret Clearance", "Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S." We'll make each a list item. For qualifications: "What We Would Like You To Have" includes many items; we need to parse them into list items. The text is a bit run-on but we can split